IT Specialist

IT Specialist

OpenFiber USA is a fast growing fiber to the home provider based in Matthews, NC. We are looking to expand our highly motivated and experienced team. We strive to create a positive work environment while maintaining a good work life balance.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Employee appreciation events

Job Summary

The IT specialist is the primary contact for technical support and is responsible for maintaining hardware, software, and other IT systems. An ideal candidate will have strong customer service skills, work ethic, and a drive to provide an excellent experience for the end user.

Duties/Responsibilities:

• Provide technical assistance for end users and troubleshoot computer issues.
• Monitor the IT ticketing system and respond to requests in a timely manner.
• Install and update company software and hardware as needed.
• Manage inventory of IT assets, provision new devices, and coordinate third party repairs.
• Evaluate and improve IT systems to assist with the current needs of the company.
• Automate administrative tasks and processes through PowerShell scripts.
• Assist in ensuring proper cyber-security for company data and networks.
• Conduct orientation and training for new hires and existing staff.
• Create step-by-step training material for end users and maintain internal IT documentation for processes and procedures.
• Performs other duties as assigned.

Education and Experience:

• Bachelor’s degree in information technology, Computer Science, or related field preferred.
• Industry certifications and memberships a plus.
• 2 years’ experience in information technology preferred.

Skills and Qualifications:

• General IT Knowledge and Troubleshooting Skills
• Working knowledge of Windows and Microsoft 365 software.
• Knowledge of scripting languages.
• Excellent problem-solving, customer service, and critical thinking skills.
• Networking experience is a plus.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• No weekends

Ability to commute/relocate:

• Matthews, NC 28105: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 2 years (Required)

Work Location: In person

Salary : $49,100 - $62,200