Customer Solutions Engineer

Customer Solutions Engineer

Location: London UK

At the moment, we are all working remotely however, this position will be based out of the London office. This position will support customers and prospective clients based in London, New York and various locations in Asia.

About OpenFin

OpenFin is a fast-growing financial technology company backed by the world’s largest banks and most respected Fintech VCs, including J.P. Morgan, Barclays, HSBC, Wells Fargo, SC Ventures, Bain Capital Ventures, DRW, Nyca Partners, and Pivot Investment Partners.  OpenFin modernizes and democratizes app development and distribution in the finance space. We provide a secure OS that brings a fast and intuitive app experience to the financial desktop. Built on Google’s Chromium and GitHub’s Electron open source projects, OpenFin combines native experience, data sharing, lightning-fast distribution, and robust security with an agile web development and deployment model to accelerate digital transformation and innovation. OpenFin is used by thousands of developers to deploy and run more than 3500 apps at more than 2400 financial institutions.

About the Role

We are looking for a Customer Solutions Engineer in London to assist us in facilitating the adoption of our growing product offering. In this role, you will work closely with OpenFin’s Sales, Engineering, Product and Customer Success teams to ensure our customers are achieving successful implementations. Through your collaborative interactions with our teams and clients, you’ll have an active role in shaping our customer’s experience from start to finish. Your influence and thoughtful technical expertise will assist customers (from developers to senior management) in demonstrating OpenFin capabilities while providing direction on how other industry leaders are approaching similar implementations. Through your efforts, you will help establish OpenFin as the leading web-based platform for the financial desktop.

Responsibilities

• Technical know-how: Collaborate with our Sales team to demonstrate OpenFin’s core API capabilities and product offerings in sessions with prospective customers. In these meetings, you’ll assist in answering technical questions associated with a customer’s technology stack and explain how OpenFin ties into their business workflows. 
• Proof of Concepts: Work closely with customer engineering teams to guide and advance their PoCs by defining scope, objectives, milestones and facilitating them to completion. 
• Content Creation: 
• Develop reusable tutorials and examples that address common OpenFin implementations at scale. 
• Generate “Getting Started” materials for teams who are just becoming familiar with OpenFin. 
• Create developer documentation referencing OpenFin & Web best practices and thoughtful integration approaches. 
• Onboarding: Work with customer teams to facilitate rapid uptake of OpenFin through tools and materials for teams just beginning their implementation projects. You’ll perform regular check-ins with those teams, host training sessions and provide assistance where necessary. 
• Product Scope: You will elicit and collect feedback from customers as well as insight on our products. You’ll work with us to use that info to assist internal teams. This process will help shape the creation of new OpenFin products and APIs.
• Superior communication: Excellent customer facing verbal and written communication skills. Ability to route the right information to the right team member to expedite critical needs for existing customers and prospective customers. 

What We’re Looking For

• You have a passion for assisting others with technical implementations across a range of technology solutions.
• You have an interest in web development and technology, and how new standards can help build richer applications.
• You are comfortable navigating competing demands for concurrent projects and willing to take a lead role on ensuring delivery of priorities.
• You are experienced in building, integrating and supporting large single page applications
• You have excellent communication skills and are comfortable presenting to a range of different audiences.
• You are excited about an opportunity that challenges you to be disciplined and responsive in a customer focused and context shifting environment. 
• You have a confident command of JavaScript/TypeScript. 
• Having experience in any of the following would be beneficial: Electron, PWAs, .NET & Java. 
• Experience working with OpenFin products and/or relevant tooling in Financial Services is a major plus.

Life at OpenFin

At OpenFin, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. While we are currently remote, we pride ourselves on our friendly, diverse, understanding office culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. Our employees have a diverse set of interests and experiences, and we encourage you to explore those interests and share with us! We have regular happy hours and social events. Our offices and our employees are conducive to a productive learning experience -- all the while creating innovative and compelling solutions for our clients.