What are the responsibilities and job description for the People Operations Specialist (Hybrid) position at OPENLANE?
Who We Are
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
About Our Team
We are a small group that works together to support the various teams within the organization. We get things done while adapting to situations as they arise to support other teams in our area. While we work hard, we try to find ways to have fun as well.
About Our Candidate
You have a strong customer service attitude and are always happy to ask your customers “How can we help?” You have a sense of urgency and the ability to get tasks done in a timely manner. Good troubleshooting skills are a must for this candidate as some issues may require digging in to find the answer. You will use various methods to research issues as well as other team members. You are not afraid to admit you don’t know an answer and are willing to reach out to team members and ask for help when all other methods have been exhausted.
What You Will Do
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
About Our Team
We are a small group that works together to support the various teams within the organization. We get things done while adapting to situations as they arise to support other teams in our area. While we work hard, we try to find ways to have fun as well.
About Our Candidate
You have a strong customer service attitude and are always happy to ask your customers “How can we help?” You have a sense of urgency and the ability to get tasks done in a timely manner. Good troubleshooting skills are a must for this candidate as some issues may require digging in to find the answer. You will use various methods to research issues as well as other team members. You are not afraid to admit you don’t know an answer and are willing to reach out to team members and ask for help when all other methods have been exhausted.
What You Will Do
- Respond to a variety of HR related inquiries from moderate to high levels of complexity.
- Provide excellent customer service in response to phone and online inquiries.
- Execute daily HR data processing requests from managers, employees and HR Business Partners
- Perform moderate to highly complex transactions in Workday such as creation of new organizations and data uploads
- Troubleshoot and resolve issues; escalate to the HRIS team as appropriate while keeping customer informed.
- Partner with HRIS, Payroll and other COEs, as appropriate to resolve issues.
- Identify trends in issues and inquiries; recommend suggestions for improvement.
- Educate end users on system functionality.
- Fulfill reports requests in Workday.
- Develop training material as required.
- Perform data auditing and facilitate Workday data corrections in Workday as required.
- Bachelor’s degree in HR or related field highly preferred
- 1-3 years experience in Human Resources, Payroll or Shared Service environment required
- Strong computer/technical skills; previous HRIS experience preferred
- Experience working in a customer facing role strongly preferred
- Effective verbal communication skills
- Effective listening skills
- Strong customer service orientation
- Confident phone presence
- Strong ability to grasp information quickly and probe effectively when required
- Excellent organizational skills and the ability to prioritize requests and duties
- High level of attention to detail
- Effective research, problem-solving and follow-through skills
- Ability to remain positive under pressure
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