OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digitaltransformation.
The Opportunity:
The Security Operations (ArcSight) Specialist (SSS) has a technical background and is responsible for the successful adoption of our ArcSight Security solutions, for building value faster and for making the product successful in the customer environment. S/He will be a knowledgeable trusted advisor to the customer helping them achieve their business goals and drive greater business value. The objective of the SSS is to increase customer satisfaction, stop customer attrition and nurture innovation.
The SSS is one of the essential interfaces to the customer, accountable for the overall customer well-being. The SecOps Solution Specialist is responsible for constructing and executing individual "Get Well" plans for accounts at risk and for nurturing customers.Key activities include engaging continually with customers, establishing trusted relationships, acting as the customer advocate, defining with the customer a "desired" state and orchestrating OpenText functions towards that desired state.
Our Specialists work directly with customers to enhance their overall experience withArcSight securityproducts, coordinating resources on the OT side including R&D, sales, support, Professional Services and/or partners -- building a long-standing relationship with customers and the account teams.We are looking for people with a unique combination of technical expertise, enterprise implementation and project management, and excellent customer facing skills.
You Are Great At:
What It Takes:
Compensation : This job is expected to pay in the range of $140,000-$150,000 USD in addition to annual bonus, comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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