Content Coordinator

Description

Operation Smile is a global nonprofit specializing in expert cleft surgery and care. We provide medical expertise, research and care through our dedicated staff and medical and student volunteers around the world, working alongside local governments, nonprofits and health systems and supported by our generous donors. Since 1982, Operation Smile has been committed to providing patients with health that lasts through life-saving cleft surgeries and comprehensive care, helping them to better breathe, eat, speak and live lives of greater quality and confidence. Our training and education programs elevate safe surgical standards and strengthen a global network to reach more people earlier in their lives. Learn more at www.operationsmile.org or by following @operationsmile on social media.

This role directly supports Operation Smile Academy (OSA). OSA is a free-access virtual learning platform designed to enhance the experience of medical education in low- and middle-income countries and elevate the capacity of cleft care worldwide. Together with long-standing volunteers, professional clinicians, and international specialists OSA provides a network of hard-to-replicate educational content, accessible from anywhere. https://operationsmileacademy.org

Job Description:

The Operation Smile Academy Coordinator will work collaboratively with the Global Medical Education Team to assist with administrative duties and day-to-day coordination of Operation Smile’s premiere virtual learning platform. The individual will support Program Leaders with scheduling Operation Smile Academy Meetings, perform user data entry and reconciliation, update content catalog, aid in faculty recruitment, and contribute to overall socialization of the platform. This is an opportunity for an individual who is interested in supporting medical education in low-resource settings, obtaining valuable non-profit experience, and building their database management skillset.

Core Responsibilities:

Administrative Duties:

• Organize meetings and manage Operation Smile Academy Calendar
• Facilitate communication between Operation Smile Academy internal and external stakeholders
• File management including collection of media release forms and patient consent documents

Data Collection and Reconciliation Responsibilities:

• Ensure Operation Smile Academy Content Database is up-to-date
• Oversee maintenance of OSA faculty page
• Collect Media Release Forms

Content Production:

• Provide creative insight for platform advancement and improvement
• Source and suggest educational opportunities and events pertinent to the Operation Smile Academy audience
• Collaborate with Media Team to develop announcements of upcoming events on various OS social channels (IG, Linkedin, X)

Requirements

• Proficient in Microsoft Office and Excel
• 1 years of non-profit related experience preferred
• Interest in Global Medical Education
• Experience with data management
• Excellent oral and written communication skills
• Ability to work independently with minimal supervision
• Highly motivated, detail oriented, and well organized
• Ability to problem solve issues with effective solutions
• Ability to maintain confidentiality
• Additional languages is a plus

Time Commitment:

• Ability to commit to a minimum of 20 hours per week
• Flexible hours Monday-Friday between 8:30AM - 5:30PM EST (Must be available on Tuesdays 9:00AM - 3PM EST)
• Remote/Hybrid with opportunity for domestic and international travel