What are the responsibilities and job description for the Systems Engineer position at Opportunities?
SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!
Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.
THE ROLE: Systems Engineer
Job Summary:
We require a keen, experienced systems engineer to provide support on customers’ ICT infrastructure. This role is part of our dedicated Service Desk and Support team. You will need to have a broad technical background with good communication skills, an eagerness to learn and previous experience in a similar role.
Job Responsibilities:
- Providing 2nd Level Support to a broad range of clients and a broad range of technologies.
- Accepting escalations from Level 1 engineers.
- Working with the team and management to develop processes and solutions.
- Responsible for ensuring that they comply with all ISMS Policies and Procedures within Presidio and support the ISMS continuous improvement process.
Required Skills:
- Ability to communicate well with all levels of staff at client sites.
- Take ownership of technical problems, see them through to resolution
- Quickly build rapport and gain client confidence.
- Work individually and as a part of a team.
- Be able to follow company procedures and methods.
- Available to work out of hours / weekends if necessary.
- Logical thinker.
- Have a proven track record in trouble shooting and problem solving.
- Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
- Ability to quickly learn new products.
- Good Communication skills.
Education and Experience:
- Minimum of 2 years experience in a similar role
- Microsoft Windows Server 2012 / 2016/ 2019
- Exchange Server 2010 / 2013
- Terminal Services / SSL VPN
- Active Directory
- Office 365
- Hypervisor – Vmware / Hyper-V
- Citrix XenDesktop / XenApp
- Firewall/Routers - Fortigate / Sonicwall / Sophos UTM
- WAN configurations – Site to Site VPNs Routing / NAT configurations
- Strong IP/Networking skills (Good understanding of TCP /IP and ISO Model, troubleshooting tools)
- Backup Solutions – Veeam Rubrik
- Good understanding of Server and Storage hardware (i.e. RAID sets on servers, SAN, tape drives).
- MCSA – Windows Server / Office 365.
- VCP – VWware 6
- CCNA -Helpful
- SAN experience - Preferably Netapp.
- Azure Experience – Helpful.
- SQL Server 2008 / 2012 / 2014 Experience - Helpful
*****
ABOUT PRESIDIO
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Within Presidio’s 40 US offices and offices in Ireland, London, Singapore, and India.
For more information visit: www.presidio.com
RECRUITMENT AGENCIES PLEASE NOTE:
Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.
