Assistant Director Employment Services

Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented men and women who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for development, coordination and supervision of all aspects of DDDS funded services (Follow Along & Senior Program), DVR services (Supported Employment, Job Placement and, Work Adjustment/ Vocational Training program, Community-based Hospitality Training program). This position provides supervision and support to staff at all Employment Services Staff as well as, support to other Delaware Regional Office programs when needed.

Primary Duties

The requirements listed below are representative of the knowledge, skills, and abilities required. These duties and responsibilities will be rated on the Annual Performance Review. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• As assigned by Employment Services Director, oversees all Employment Services programs operating out of various sites throughout the Delaware region
• Supervise assigned staff to ensure their duties and responsibilities are completed. Hire, train, and evaluate assigned staff and perform the duties as assigned by the Manager in his/her absence. May resolve work problems or assist workers in solving work problems.
• Ensure that budget and contractual standards are met.
• Liaison with funding sources meeting regularly to ensure contractual obligation are met and Participate in outside groups as necessary to support programs.
• Perform other related duties as assigned.

Additional Responsibilities

• Ensure that all staff are registered for training necessary to meet contractual obligations. Also, facilitate general staff development, registering staff for training that is related to their jobs.
• Assist in developing outcome management tool and collect statistics needed to maintain outcomes systems. Ensure that individuals who have completed Delaware Regional Office programs, are regular employees at Delaware Regional Office, or are in a job in the community have access to case management and support services.
• Ensure completion of customer satisfaction surveys, annually at a minimum, inclusive of consumer, families, funders and employers.
• Ensure training & utilization of Therapy, consumer database, Workday and Expense Systems.
• Develop and implement programs that support the mission of Delaware Regional Office.
• Maintain program policies and procedures, ensuring that the necessary changes are made.
• Maintain procedures in accordance with the latest standards established by the Commission of Accreditation of Rehabilitation Facilities.
• Act as a facilitator for DDDS annual reviews.
• Prepare for and participate in DVR annual reviews. Maintain all standards and reporting.
• Is an active member of the Delaware Regional Office Management team, Employment Services team, and other cross-functional agency teams.

Qualifications: Education, Experience and Certification(s)

• Bachelor’s degree or equivalent experience in a related field is required; degree concentration in Behavioral sciences or related field preferred.
• Experience in employment service management and working with individuals with a disability and/or special needs preferred.
• Valid driver's license and good motor vehicle record (MVR) required.

Knowledge, Skills and Abilities

• Must be able to work with people internally and externally at all levels of an organization.  
• Proficiency in Microsoft Office skills, with the ability to become familiar with corporate specific programs and software.   
• Candidates must be committed to consumer empowerment and possess excellent communication skills.
• Excellent oral/verbal communication skills.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The noise level in the work environment is usually quiet.

What We Offer- for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us.We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information