Cable Technician II

Job Details:

The Broadband Technician I (BBT II) employee is mid-level technician position within the company 

responsible for advanced installations and troubleshooting within the home/premise. The BBT II 

performs fiber to the home (FTTH) installations, troubleshoots more advanced in-home service issues 

including internet and wireless services as well as provides support to the Service Technician I 

employee. The BBT II has mastered the BBT I job and skills and is able to utilize more advanced test 

equipment and testing parameters to solve more complex in-home/premise service impacting issues.

The Broadband Technician II is the second level of broadband technicians within the company, and 

career advancement is dependent upon completion of proper certifications within the company and/or 

a thorough display of competence within all tasks associated with BBT II.

Specific Job Duties:

Performs all duties of the BBT I position including reconnects, disconnects, change of service 

requests, installs Dish and IPTV based set top boxes (STB), cable modems, multimedia terminal 

adapters, Dish Network based L-Band systems, phone service and various wireless CPE. 

Installs advanced FTTH systems including the installation and activation of optical network 

terminals (ONT), MoCA based wireless adapters, battery backup equipment and completes all 

necessary wiring including fiber, Ethernet cable, coaxial cable, and power wire to activate 

system.

Performs advanced troubleshooting of DOCSIS and RF services to the tap or main termination 

point of distribution system.

Performs advanced troubleshooting and testing on fiber services at the customer's home back 

to distribution system.

Handles business and VIP customer installations and service calls including IPTV, DISH 

Network, internet wired, and wireless services and RF based services.

Works with Engineering and Service Technicians to install and/or troubleshoot new or existing 

wireless networks operated by the company.

Understands the principles of line extenders, taps, directional couplers and can interact with 

Service Technicians to help diagnose issues.

Understands the principles and basic functionality of a FTTx system and can interact with 

Service Technicians to help diagnose issues.

Works with advanced signal level meters, PON meters and fiber power meters to troubleshoot 

and verify various customer services.

Understands and utilizes a TDR to facilitate the repair of damaged underground cabling at the 

home or premise.

Understands and utilizes advanced signal level reading such as BER, MER and CNR to diagnose 

premise issues.

Acts as a mentor assisting the Broadband Technician I in daily tasks and assignments providing 

guidance and education on proper techniques and safe and efficient work practices.

Minimum Job Requirements:

Ability to lift up to 75 pounds and operate at heights up to 40 feet using extension ladders 

and/or bucket truck. Ability to work while standing 50-70% of the time.

Work in all weather conditions and in various spaces such as attics and crawl spaces. Must be 

able to perform the tasks assigned in these areas that may be poorly ventilated and where 

there may be dirt, dust, noise, insects, rodents, pets, and cleaning supplies.

Work in areas near power lines and active electrical services.

Familiarity with computer operating systems and a variety of customer devices including 

smartphones, computers, routers, modems, set top boxes and wireless devices.

Ability to and willingness to learn to use various handheld devices including signal level meters, 

spectrum analyzers, digital multi-meters as well as computer provided laptop and various 

software.

A valid driver’s license with a satisfactory driving record that fall within company requirements. 

Must be able to travel to and from assigned territories and company facilities, including during 

inclement weather.

Able to apply common sense, theory, and experience to decision-making; able to recognize 

similarities between past and present situations; able to identify key issues or use inductive 

reasoning in complex situations and to communicate courteously and pro-actively; able to learn 

customers' short term and long-term needs; see issues from customers' position and

recommend products or service; able to promote customer focus in employees and develop 

partnerships with customers. 

Able to persist and finish projects despite obstacles or redirect when necessary; able to follow 

instructions or take action and address opportunities with little supervision; able to take extra 

steps to prevent mistakes or create opportunities.

Completes all necessary paperwork associated with all jobs during his/her shift and submits to 

supervisor in a timely, neat, and professional manner.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, 

variable schedule(s) and overtime as necessary.

Willingness to work flexible hours, including weekends and holidays.

Able to work a rotating on call schedule