Service Specialist II

Job Details:

The Service Technician II (SVT II) is the highest level of the advanced Service Technician position within 

the Field Services department. The SVT II is responsible for outside plant maintenance of the company’s

RF based coaxial and fiber systems. This technician has completed and shown significant competency 

in both the BBT I, BBT II and SVT I positions. The SVT II performs advanced measurements and various 

service tests to maintain company services throughout the coaxial based systems as well as the fiber 

infrastructure. The SVT II maintains both forward and return operations within the RF plant and light 

levels at all nodes and at assigned fiber demarcation hubs (FDH) within the optical transport network.

The Service Technician II is the highest level of advanced service technicians within the company, and 

career advancement is dependent upon completion of proper certifications within the company and/or 

a thorough display of competence within all tasks associated with SVT II.

Specific Job Duties:

Performs all duties of the BBT I, BBT II and SVT I positions as needed including various 

installations, in home/premise troubleshooting and system maintenance.

Performs advanced OSP operations to support the Service Tech I position including diagnosing 

advanced service issues and node and amplifier station setup.

Responsible for the return plant operations and the proper alignment and RF configuration of 

all DOCSIS based carriers within the system.

Performs system sweep testing utilizing the appropriate sweep gear and headend based 

equipment.

Performs basic fiber splicing to support node repairs and installations as well as service outages 

as needed.

Responsible to work with Service Tech I to maintain proper fiber light levels at all fiber node 

locations.

Performs OTDR traces to diagnose and evaluate fiber spans and potential issues as needed 

within the outside plant.

Assists the System Technician I on headend construction and maintenance as needed.

Maintains FDH locations within the system to maintain functionality, system levels, security of 

the system and all aspects of the cabinet/facility.

Performs quarterly leakage and ingress testing per FCC requirements and company policies.

Provides updates to system maps for both coaxial and fiber infrastructure and presents them to 

the System Technician and management for processing.

Minimum Job Requirements:

Ability to lift up to 75 pounds and operate at heights up to 40 feet using extension ladders 

and/or bucket truck. Ability to work while standing 50-70% of the time.

Work in all weather conditions and in various spaces such as attics and crawl spaces. Must be 

able to perform the tasks assigned in these areas that may be poorly ventilated and where 

there may be dirt, dust, noise, insects, rodents, pets, and cleaning supplies.

Work in areas near power lines and active electrical services.

Familiarity with computer operating systems and a variety of customer devices including 

smartphones, computers, routers, modems, set top boxes and wireless devices.

Ability to and willingness to learn to use various handheld devices including signal level meters, 

spectrum analyzers, digital multi-meters as well as computer provided laptop and various 

software.

A valid driver’s license with a satisfactory driving record that fall within company requirements. 

Must be able to travel to and from assigned territories and company facilities, including during 

inclement weather.

Able to apply common sense, theory, and experience to decision-making; able to recognize 

similarities between past and present situations; able to identify key issues or use inductive 

reasoning in complex situations and to communicate courteously and pro-actively; able to learn 

customers' short term and long-term needs; see issues from customers' position and

recommend products or service; able to promote customer focus in employees and develop 

partnerships with customers. 

Able to persist and finish projects despite obstacles or redirect when necessary; able to follow 

instructions or take action and address opportunities with little supervision; able to take extra 

steps to prevent mistakes or create opportunities.

Completes all necessary paperwork associated with all jobs during his/her shift and submits to 

supervisor in a timely, neat, and professional manner.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, 

variable schedule(s) and overtime as necessary.

Willingness to work flexible hours, including weekends and holidays.

Able to work a rotating on call schedule.