Senior Director, SIEM & EDR Engineering | Remote, USA

The Senior Director is responsible for service delivery of all aspects of the cyber operation solutions and technologies supported as part of Optiv Cyber Operations.  The role requires involvement with key stakeholders and maintains a positive relationship with clients while serving as an escalation point for client concerns. This person will also define policies, procedures, and best practices. The position will be responsible for metrics showing continuous improvement and efficiencies in the client operational experience, maturing processes, and driving scale using security automation and orchestration technologies. This is a high visibility role and requires a strong technical leader with outstanding customer service skills to plan and execute.  The position provides Practice Management, Leadership, Strategy, Offer Management, Sales Enablement, and directs high-priority initiatives while ensuring adherence to quality standards. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.

• Lead teams providing operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources
• Work closely with customers on reporting, stewardship calls and in the case of escalations
• Enforce all policies and procedures, including those for security, disaster recovery, standards and service provision
• Oversee the security of Client systems, operating systems, hardware, and software
• Keep current with the latest vendor updates, expansion opportunities, and technology directions, utilized in the Clients environment
• Collaborate and consult with other Group Managers on the overall advancement of the MSS organization and Optiv in general
• Direct and drive process and documentation improvement
• Manage financial aspects of the group, including preparation for purchasing, budgeting, and budget review
• Compile, negotiate and administer vendor, outsourcer, and consultant contracts and service agreements as required
• Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
• Develop and maintain an educational environment where the knowledge and performance of the group is constantly advancing
• Perform annual staff appraisals
• Ensure timely reporting of security control gaps and vulnerabilities to the customer
• Stay abreast of evolving risks, new developments in the security industry and industry best practices
• Attend info security related events and networking with industry peers to inform engineering and operations processes
• Establish and maintain regular written and in-person communications with the organization’s executives, other group heads regarding pertinent activities
• Develop and mentor staff through open communication, training and development opportunities, and performance management processes; build and maintain employee morale and motivation
• Logging – ingest infrastructure technology layer expertise (architecture & process)
• SIEM layer expertise – architecture & process
• Responsible for MXDR and Co-managed SIEM offering from a technical perspective

• Bachelor’s degree from a four-year college or university or equivalent work experience in a related field required           
• Master’s degree or equivalent in a related field preferred
• 10 years of information security and professional services experience
• Strong information security experience
• Experience selling professional services
• Experience delivering information security consulting engagements

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA ), Veterans Support Network, and Women's Network.

• Work/life balance.

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.  By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.  For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.