Community Health Advocate- Traverse City MI

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs - helping patients access and navigate care anytime and anywhere.

As a team member of our Landmark product, we help bring home-based medical care to complex, chronic patients. This life-changing work helps give older adults more days at home.

We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Identify innovative strategies to enroll patients into the Landmark Health program
• Develop the relationship between Landmark and hospital personnel, patients, physicians, community organizations, retirement communities, assisted living, primary care, and skilled nursing facilities
• Coordinate meetings with community providers, home health providers, facility discharge planners, and health plan case managers; including preparation and delivery of presentations on Landmark's services
• Uses critical thinking skills to create outreach strategies that are designed to maximize patient awareness and registration into Landmark's program
• Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members
• Successfully meet and/or exceed engagement monthly targets

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2 years of related experience in a sales, direct marketing or customer service capacity in a medical/healthcare industry
• Proficient in the use of Microsoft office Word, Excel and PowerPoint
• Access to reliable transportation; if you are driving a vehicle, you must comply with all the terms of the UHG's Motor Vehicle Safety policy
• Ability to travel locally to Community Healthcare partners locations
• Ability to travel outside of state, up to 10% of the time
• Ability to work an 8 hour shift between 8:00am - 5:00pm including the flexibility to work occasional overtime per business need

Preferred Qualifications:

• Associate's Degree (or Higher)
• Provider engagement experience
• Experience with Salesforce or EMR platforms
• Hospital or Healthcare experience
• Bilingual: (English, Spanish or Arabic)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.