Front Desk Administrative Assistant

Responsible for providing administrative support to in the form of answering multi-line telephones, filing, typing, coordinating schedules, distributing correspondence, recruitment support, new teammate orientation coordination, and maintaining confidentiality at all times.

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Preparation and coordination of new teammate orientation.
• Handles ID badges and building access requests.
• Answers, screens and transfers telephone calls on a multi-line system.
• Maintains workflow by studying methods, implementing cost reductions, and developing reporting procedures.
• Analyzes operating practices, record-keeping systems, forms control, office layout, budgetary and staff requirements to create, revise and implement changes to systems and procedures as necessary.
• Resolves administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
• Maintains electronic schedules including coordination of internal and external meetings.
• Organizes and distributes correspondence, reports, memos, etc.
• Develops and maintains filing systems.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing networks and participating in professional societies.
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.

EDUCATION:

• High school diploma, G.E.D. or equivalent.  Includes special certification required for specific jobs.
• Bachelor’s degree preferred.

EXPERIENCE:

Minimum:

• Over 1 year and up to and including 3 years experience.
• 1 year Administrative Assistant experience.

Preferred:

• 2 to 3 years of office experience in healthcare industry at the corporate level.

KNOWLEDGE, SKILLS, ABILITIES:

• Computer literate.
• Proficient in Windows 95 and Microsoft Office 97.
• Knowledge of Groupwise E-mail.
• Multi-line telephone skills.
• Able to type 45 wpm.
• Filing skills.
• Customer service oriented.
• Ability to maintain professional appearance and behavior.

Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.