What are the responsibilities and job description for the Medical Receptionist 1 position at Optum?
Overview (Summary) of Responsibilities:
Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment
Essential Functions:
- Greets patients and directs them to appropriate departments
- Answers multiple phone lines; directs calls and takes messages as needed
- Verifies patient information and insurance eligibility; collects payments
- Directs patients to complete forms and processes patient-related paperwork
- Informs provider’s assistant of no shows and cancellations
- Makes follow-up appointments for patients and calls patients to confirm appointments
- Contacts “bumped” patients and reschedules appointments as appropriate
- Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned
Education:
Required:
- High school diploma, GED or equivalent; includes special certification required for specific jobs
Preferred:
- Medical Assistant certification
Experience:
Minimum:
- Up to and including one year of experience
- Experience working with the public
- Over one year of experience and up to and including three years of experience
- Experience in medical reception and customer service
Salary : $35,900 - $45,500
Medical Receptionist/Front Desk
Medical Weight Loss Clinic -
Lawndale, CA
Front Office Receptionist/Medical Assistant
Para Latino Medical Center, Inc -
Paramount, CA
Medical Receptionist
Arthritis Treatment Center -
Torrance, CA