What are the responsibilities and job description for the Medical Receptionist, Lead position at Optum?
OVERVIEW OF POSITION:
Responsible for greeting patients, answering phones, processing a variety of paperwork, processing check-in/check-out, collecting co-pays and payments, and performing other various front office duties in a fast-paced, customer-oriented, clinical environment.
ESSENTIAL FUNCTIONS:
Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Perform all duties and responsibilities of a Medical Receptionist.
Assists supervisor/manager in scheduling staff, training, problem-solving and troubleshooting.
Provides ongoing communication between management and staff.
Handles patient complaints.
Assists supervisor with data collection for monthly reports.
Participates in the development of policies and procedures for the department.
Assists supervisor/management with long-range planning projects.
Provides coverage for the Medical Receptionist as needed (i.e., breaks, meal periods, planned/unplanned absences).
Cross-trains to work as receptionist in various areas (i.e., ICC, Medical Specialty, Surgical Specialties, Behavioral Health, etc.).
Assists supervisor with bank deposits and reconciliation.
Assists supervisor with provider schedules as needed.
Assists supervisor/management in developing and implementing plans to improve patient satisfaction.
Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
EDUCATION:
High school degree/GED (preferred) or equivalent experience.
Medical Assistant certification preferred.
EXPERIENCE:
Minimum:
Over 1 year and up to and including 3 years of experience.
Previous experience working with the public.
Preferred:
Previous medical reception, customer service and computer experience.
KNOWLEDGE, SKILLS, ABILITIES:
Computer literate.
Ability to type 30 wpm.
Knowledge of medical terminology.
Good verbal, written and telephone skills.
Customer service oriented.
Task-oriented and able to work in a fast paced environment.
Ability to work flexible hours.
Bilingual preferred.
Requirement:
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)
Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.