Provider Relations Specialist

Overview:
Responsible for supporting the administrative functions of the provider networks and serving as a resource for the network, department and clinician network liaisons. Support the Provider Relations Managers who are responsible for the operations of the provider network(s) in assigned region, and is the direct interface between Optum and the affiliate physician network. This position provides continuous education, support, training and troubleshooting to physicians and their staff. Serve as an interface between the central departments and the Independent Physician Association (IPA) network.

Essential Functions:

• The role will start hybrid, but may go back to the office full time.
• Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Uses, protects, and discloses our patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Supports regional projects and initiatives by creating project plans, serving as a subject matter expert (SME), and implementing new business processes to physician network.
• Develop and own reporting and analyses for IPA operations team.
• Identify procedural areas of improvement through customer feedback and data.
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.
   

Education:

• Minimum: high school diploma
• Preferred: Bachelor's degree

Experience:

• Minimum: Up to and including 1 year of experience.
• Preferred: 3 to 5 years of experience.
• Preferred: Medical office or project coordination experience.

Knowledge, Skills, and Abilities

• Working knowledge of Microsoft Suite (Excel, PowerPoint, Outlook) applications.
• Good verbal and written communication skills. Ability to use correct English grammar and spelling.
• Ability to maintain courteous and friendly demeanor when dealing with the public and co-workers.
• Task-oriented.
• Ability to work in a fast-paced team-oriented environment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.