Telecommunications Analyst

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Work with third party service providers to coordinate and manage the deployment of broadband backup connectivity circuits to approximately 200 locations that currently do not have backup connectivity options
• Work with Intrado to coordinate and manage the provisioning and deployment of circuits/connectivity for multiple sites, including new site implementations
• Use monitoring tools to proactively identify uptime and performance related issues related to our circuits and VoIP solution
• Monitor and maintain the connectivity ticket queues, responding to new tickets, following up with vendors and coordinating work efforts to resolve open tickets
• Monitor vendors for adherence to committed SLAs, notifying vendor management of SLA deficiencies, and reporting these deficiencies to Genoa IT Management
• Work with vendors to understand service offerings in each market helping business managers to determine best available solution and cost options
• Document and maintain procedures and user guides as it relates to connectivity problem resolution, connectivity implementation processes and overall departmental processes where applicable
• Work with vendors and internal IT departments to help maintain an inventory of all applicable network electronics including but not limited to switches, routers, access points, firewalls, etc
• Stays up to date with IT technology issues, trends and developments and communicates back to management and departments both issues and opportunities and assists in developing and improving procedures, standards, and best practices
• Maintains open communication and positive working relationship with staff
• Demonstrated ability to work effectively with business clients, IT management and staff
• Other duties as assigned
• Remote Nationwide

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate Degree (or higher) OR 4 years of telecommunications experience
• 2 years of experience with telecommunications network support
• 1 years of experience with Broadband and other network connectivity solutions function, their key components, etc
• 1 years of experience remotely troubleshooting and resolving issues in the field

Preferred Qualifications:

• Experience working for an ISP or connectivity vendor
• Possess solid interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc
• Efficient and effective problem-solving skills
• Ability to work with little supervision and interact professionally with all levels of individuals within the organization
• Ability to work on multiple priorities and/or projects simultaneously
• Leverage time management, priority setting and problem-solving skills to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $26.15 to $46.63. The salary range for Connecticut / Nevada residents is $28.85 to $51.30. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN