Field Service Technician

Our Client MULTIVAC USA, is seeking a Field Technician for the Georgia area.

Must Haves:

Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience.

Must be open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off

Strong Electrical knowledge: Ohm's Law, mutlimeter usage, AC/DC currents, reading blueprints and circuit diagrams, electrical troubleshooting on complex machinery,

Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions

Work independently in unsupervised settings, coordinate travel details, communicate with team, provide professional and polished customer support

Willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities

Other good experience includes field service technician, military service, packaging, plant manager, robotics, industrial machinery installations, hand/power tools, maintenance technician, electrician, traveling

Able to perform physically challenging work in high-stress, often noisy, situations

Job Title: Field Service Technician - MULITVAC USA

Summary: This position is responsible for equipment installation and technical support of MULTIVAC product lines, and maintaining good customer relations. Position will investigate and resolve customer reports of technical issues with equipment, and eliminate future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization: This position will travel up to 90% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

Communicate with scheduler on a daily basis, give updates on current job status, and receive additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.

Consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.

Install and/or repair new or modified equipment according to specifications at customer facilities in a timely manner to ensure full functionality. Upon completion of installation, all technical documentation will be provided to the regional scheduler.

Provide onsite technical assistance to help troubleshoot and repair equipment in a reasonable amount of time. Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer.

Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.

Complete service documentation on what was repaired during the service call and submit related expenses for the trip and time spent on the call. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Job Type: Full-time

Pay: $62,500.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Weekend availability

Work setting:

• In-person
• Outdoor work

Ability to commute/relocate:

• Georgia: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you open to extensive travel, gone up to 5 days in a row with 2 days off, or 10 days with 4 days off?
• Do you live close by a major airport?
• Are you willing to work in a variety of environments, including food processing, medical cleanrooms, meat processing, and butchering facilities?
• Do you have Strong mechanical knowledge: interpret drawings, schematics, and manuals to pinpoint issues, diagnosis and trouble-shooting, mechanical repairs, mathematics ability, machine shop experience, preventing malfunctions?

Education:

• High school or equivalent (Preferred)

Experience:

• Field Service Technician: 1 year (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Salary : $62,500 - $100,000