What are the responsibilities and job description for the Customer Service Rep position at Opus Inspection?
Customer Service Representative at our Derwood , Maryland vehicle emissions testing center (VEIP)
Job Description:
- Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.
- Give tests results to motorists.
- Assist motorists with extension requests; issue extensions in accordance with state guidelines.
- Perform janitorial and facility care tasks as required.
- Perform emissions tests as needed.
- Perform other duties as assigned by station management.
- This is a leased position through Carmel Staffing Solutions.
Minimum Qualifications:
- High school diploma or equivalent
- Successful completion of certification training program for customer service/emissions testing
- Thorough knowledge of test procedures
- Automotive knowledge and/or customer service background is preferred, but not required
- Excellent organization skills with keen attention to detail
- Must be able to communicate politely with the general public
- Frequent standing, up to 90% of the time
- Ability to perform emissions testing as needed
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