General (Diagnostic) Technician I

Company Overview

Through development of advanced technology, our mission at Opus IVS is to assist customers with complex vehicle repair to drive advancement of the automotive industry. We strive to fulfill our mission through innovation, integrity, and best in class customer service.

Opus IVS technology & products have been a leader in the industry since the late 90’s. We eliminate the uncertainty of repairing complex vehicle systems with our OE (original equipment manufacturer) level tools and brand-specific support technicians who are OE trained and certified. Our variety of products and services are used in over 50,000 facilities around the world.

At Opus IVS, we offer our employees a host of additional compensation and benefits, including but not limited to college tuition reimbursement, flexible work option (where applicable), competitive 401K match, commission/bonuses, referral bonuses, and career advancement opportunities.

Job Overview

The purpose of this role is to provide vehicle technical support for all clients via the telephone while utilizing our software equipment and guide customers through repairs and procedures.

Responsibilities and Duties

• Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
• Document all customer interactions in OPUS IVS database
• Work within groups of technicians and software development teams to improve products and services
• Maximize first time resolution of customer queries
• Provide training support and basic technical support to customers and employees as required
• Other duties as requested

 Qualifications

• High School diploma or GED required
• 1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required
• Proficient in Microsoft Office 365 required
• Superior customer service skills required
• Strong problem-solving capabilities required
• Ability to communicate effectively both verbally and in writing with customers required
• Ability to multi-task required

Preferred Qualifications

• OE/Dealer level diagnostic and programming experience
• Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred
• ASE certification(s) is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)
• Collision automotive experience or Automotive Repair experience/education preferred
• Bilingual in Spanish or Spanish speaking ability a plus

Physical Requirements

• Must be able to hear on a telephone and at times with others speaking
• Work is in a temperature-controlled office