Social Services Manager

Position Summary: The primary purpose of your job position is to plan, organize, develop, and direct the overall operation of the Social Service Department in accordance with current federal state, and local standards, guidelines and regulations, our established policies and procedures, and as may be directed by the Administrator, to assure that the medically related emotional and social needs of the resident are met/ maintained on an individual basis. The position may be classified as salaried exempt and is justified by a program requiring at least 50% of time dedicated to the management of the department and personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

• Plan, develop, direct, evaluate, and direct the social service programs of this facility.
• Assist in the development, administering, and coordinating of department policies and procedures.
• Keep abreast of current federal and state regulations, as well as professional standards, and make recommendations on changes in policies and procedures to the Administrator.
• Review department policies and procedures, at least annually, and participate in making recommended changes.
• Develop and implement policies and procedures for the identification of medically related social and emotional needs of the residents.
• Participate in community planning related to the interest of the facility and the services and needs of the residents and family.
• Participate in discharge planning; development and implementation of social care plans and resident programs.
• Interview resident/families as necessary and in a private setting.
• Perform administrative requirements, such as completing necessary forms, reports, etc. and submitting such to the Administrator as required.
• Involve the resident/family in planning social service programs when possible.
• Assist in arranging transportation to other facilities when necessary.
• Refer resident/families to appropriate social service agencies when the facility does not provide the services or needs of the resident.
• Provide information to resident/families as to medicare/medicaid, and other financial assistance programs available to the resident. Provide direct assistance and support to residents/families with the process of application, submission, and coordination with the relevant programs and their offices.
• Provide consolation to members of our staff, community agencies, etc., in efforts to solve the needs and problems of the resident through the development of social service programs.
• Assume the authority, responsibility, and accountability of directing the social services department.
• Maintain a quality working relationship with the medical profession and other health related facilities and organizations.
• Review and evaluate the department's work force and make recommendation to the Administrator.
• Coordinate social services activities with other departments as necessary.
• Delegate authority, responsibility, and accountability to other responsible department personnel.
• Make written and oral reports/recommendations to the Administrator concerning the operation to the social service department.
• Interpret the department's policies and procedures to employees, residents, visitor, government agencies, etc.
• Keep abreast of economic conditions/situations and recommend to the Administrator adjustments in social services that assure the continued ability to provide daily social services.
• Review and develop a plan of correction for social service deficiencies noted during survey inspections and provide a written copy of such to the Administrator.
• Assist the Infection Control Coordinator in identifying, evaluating, and classifying routine and hob related social functions to ensure that tasks involving exposure to blood or body fluids are properly identified and recorded.
• Review department complains and grievances from personnel and make written reports to the Administrator of action(s) taken. Follow facility's established procedures.
• Assist the Quality Assessment & Assurance Committee in developing and implementing appropriate plans of action to correct identified deficiencies.
• Develop, implement, and maintain an ongoing quality assurance program for the social services department.
• Participate in facility surveys (inspections) made by authorized government agencies.
• Interview residents, or family members, as necessary, to obtain social history.
• Assure that social service progress notes are informative and descriptive of the services provided and of the resident's response to the service.
• Maintain a reference library of written material, laws, etc. necessary for complying with current standard and regulations, and that will aid in maintaining quality social service.
• Involve the resident/family in planning objectives and goals for the resident.
• Meet with administration, medical and nursing staff, as well as other related departments in planning social service programs and activities.
• Others as deemed necessary and appropriate, or as may be directed by the Administrator.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Must have, as a minimum, a bachelor’s degree in social work or a bachelor’s degree in a human services field including but not limited to sociology, special education, rehabilitation counseling, and psychology.
• Must have, as a minimum, 5 years of experience as a Social Worker, preferably in a hospital, long-term care facility, or other related health care facility.

Other Specific Requirements

• Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
• Must be able to read, write, speak and understand the English language.
• Must possess the ability to make independent decision when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be knowledgeable of and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.
• Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field, as well as to maintain a professional status.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Must have patience, tact, cheerful disposition and enthusiasm, as well as be willing to handle residents based on whatever maturity level in which they are currently functioning or other difficult situations

WORK ENVIRONMENT:

• Works in all area(s) of the facility (i.e. nurse’s stations, resident rooms, etc.).
• Moves intermittently during working hours.
• Is subject to frequent interruptions.
• Interacts with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Communicates with the medical staff, nursing personnel, and other department supervisors.
• Works beyond normal working hours and on weekends and holidays when necessary.
• Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
• Is subject to injury from falls, burns from equipment, odors, etc., as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
• Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
• May be subject to the handling of and exposure to hazardous chemicals.

PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):

• Must be able to move intermittently throughout the work day.
• Must be able to cope with the mental emotional and stress of the position.
• Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively.
• Must meet the general health requirements set forth by the policies of this facility which may include a medical and physical examination.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
• Must be able to lift up to 25 pounds. Requires infrequent lifting of more weight up to 50 pounds.
• May be necessary to assist in the evacuation of residents during emergency situations

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Work Location: One location