Maintenance

Tech Support I

Pay Rate: Starting at $22/hr

You drive by (or through!) car washes every day, but have you ever thought about where they are made? Are you looking to work for a growing company in a safe and friendly environment that offers good pay, excellent benefits, paid holidays, and time off, as well as flexible work hours? PDQ Manufacturing, Inc. in De Pere offers all that and more! Apply today for an opportunity to work with a great team.

Major Responsibilities/Activities:

· Provide technical support via telephone and in person to distributors and customers.

· Resolve technical issues and provide ongoing assistance with machine problem diagnosis in a professional and respectful way.

· Provide on-call; sometimes after-hours assistance on a rotating basis to distributors and owners.

· Act with a sense of urgency, professionalism, and ownership with internal and external customer questions.

· Log all details of calls into a database for tracking analysis.

· Service local machines used by R&D

· Travel to customer sites to troubleshoot and resolve equipment problems.

· Train Distributor Technicians on-site and in classroom environments

· Communicate service, training, and quality issues raised by site managers and owners from the field.

· Perform the Returned Goods Authorization processes: diagnosis, warranty replacement, inspection and order entry.

· Learn the technical service requirements of new products and existing products undergoing significant change.

Education Requirements:

· High School Degree or Equivalent required; Associate’s Degree in Electro-Mechanical or Electrical Design or equivalent experience is preferred.

Experience Requirements:

· Strong analytical and troubleshooting skills are required.

· Computer proficiency in a Windows environment is required, preferably with Microsoft Word, Excel, and Access.

· Professional telephone etiquette is required.

· Must possess a valid driver’s license and must be able to travel domestically.

Physical Demands:

Position requires physical tasks to be completed, including but not limited to: climbing ladders, assembly, using hand tools and power tools, lifting and walking. Working around and with electricity and electrical components is also a required part of the position. Travel could amount to 25%, but is normally between 5-15% of the time.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• experience with pumps, and low voltage

Experience:

• Software troubleshooting: 1 year (Preferred)
• Technical Support: 1 year (Preferred)

Work Location: One location