Electrical Engineer / Tier 2 Tech Support

ORACLE Lighting, SEMA Manufacturer of the Year and the #1 fastest-growing company in the greater New Orleans Metro area, is seeking an Electrical Engineer to join our team. We specialize in designing and developing innovative solid-state LED solutions for the automotive aftermarket/off-road industry. ORACLE Lighting’s dedication to quality has allowed us to become a leader in our industry. The ideal candidate has a positive and professional attitude with good communication skills.

Position Objectives:

• Study, build upon, and further develop existing quality assurance standards.
• Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis and corrective actions.
• Document quality assurance activities with internal reporting and audits.
• Improve standards for the product team and add new testing protocols as needed.
• Apply PPAP procedures and documentation for new products.
• Track levels of product returns to identify possible issues.
• Communicate with suppliers and vendors when corrective action is needed.
• Pursue continuing education in new solutions, technologies, and skills.

Job Responsibilities:

• Collaborate with product specialist to improve existing systems and processes.
• Review, test, and approve electrical components of new products.
• Provide feedback on existing manufacturing processes and standards.
• Review, analyze, and provide feedback on technical drawings.
• Inspecting electrical components during and after the product installation.
• Work with quality control and product specialist to improve existing products.
• Perform quality and performance review and testing on new and existing products.
• Perform customer-facing tasks such as troubleshooting and phone support.
• Provide feedback and training to customer service agents to improve customer support.
• Support customer service team with analysis and technical information as needed.
• Make presentations to customer support team on technical aspects of new products.

Skills and qualifications:

• Proven experience as an electrical engineer.
• Knowledge of electrical troubleshooting and manufacturing processes.
• Problem-solving abilities
• Attention to detail.
• Strong organizational and communication skills
• A degree in Electrical Engineering.

Compensation and Benefits:

Base salary: $50,000 per year (commensurate with experience).

Comprehensive benefits package, including medical, dental, and vision coverage.

Employee Discounts.

401(K) matching program.

Paid time off and holidays.

Profit Sharing Program.

Fun perks for your birthday, anniversaries and more!