What are the responsibilities and job description for the Director of Program Management position at Oracle?
Oracle believes in empowering people to do more, through world class capabilities in analytics. We are the Services Excellence team within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that support our products.
Our vision is to enable our products to be world class services through the principles of a first-class customer experience, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.
We are seeking an experienced Director of Program Management who has a proven track record in excellence and can partner effectively to drive impact. You will be responsible for understanding customer and partner requirements within the context of the overall business and transform them into high value capabilities. You will work with internal/external partner teams to align vision, define objectives, manage risks, create functional solutions, define/implement plans, and ultimately deliver impact. It is the expectation that the Director becomes a SME in the space influencing the direction, strategy, and design of the solutions. The successful candidate will have excellent people management skills, written and oral communication skills, cross-organizational and project management skills, incident management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment.
Responsibilities
- Manage portfolio of capabilities, processes and technologies with associated partners/customers
- Manage a team of program managers and incident commanders to drive the team strategy; Develop and grow the team.
- Gather requirements and define proper solutions (process tech) with the mindset of quality, extensibility and scalability.
- Influence direction of solutions with a strategic view on future aspirations
- Ensure proper business case/ROI has been done for feature prioritization
- Effectively manage prioritization discussions as they relate to features/requirements and roadmap; Work with product, design, engineering, customer support and DevOps teams to determine strategy and prioritize projects.
- Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.
Qualifications
- 10 years of software Program Management experience with demonstrated success in software.
- 6 years of experience in workflow management, service management, incident management and process/tech optimization.
- 5 years of experience managing people.
- Bachelor’s degree required. Masters preferred. Education in technical area preferred or equivalent work experience
- Knowledge/background in software industry products/services/applications required with in-depth knowledge of Oracle’s products/services/applications preferred
- Experience in defining functional specifications for software applications, processes and capabilities
- Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive attitude
- Strong cross-group collaboration in solving complex problems
- Ability to anticipate and analyze risks and develop mitigation plans
- Detail-oriented, organized, critical thinker
- Understanding of the principles and frameworks of successful project management
- Strong communication skills (written and verbal)
