Sr Client Manager - NetSuite Services – Partner Engagement

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.  

NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

Responsibilities include:

• Lead continuous improvement initiatives and address escalations across internal and Partner teams using solid understanding of Customer business process requirements and Oracle NetSuite platform functionality. 
• Work proactively to analyze the Customer Journey at Oracle NetSuite and identify opportunities for continuous improvement in Oracle NetSuite products and services to reduce churn, enhance ARR and enable Customer Success.  
• Manage complex escalations involving our Partners and our mutual Customers to successful resolution.  
• Possess a fundamental understanding of the NetSuite platform and it’s functionality.  
• Develop and leverage strong relationships within Oracle NetSuite and across the Partner ecosystem (Solution Provider, Alliances, SDN…) to ensure successful outcomes and provide real-time feedback to product and operations teams. 
• Drive maximum adoption of Oracle NetSuite solutions in conjunction with Client and Partner needs
• Understand and advocate for the 3-Party dynamic between Oracle NetSuite, our Partners and our mutual Customers to include Rules of Engagement, Rev Share, Advanced Partner Support (APS) and Partner Expertise, Authorizations & Entitlements
• Place the client first in everything with focus on first year of experience with Oracle NetSuite: Time-to-value, initial adoption & satisfaction, business results and Customer Satisfaction
• Develop customer experience insights through direct customer-partner interaction and NetSuite-internal feedback from other departments
• Identify solution expansion opportunities via high value relationship with Partners, Clients and internal teams.
• Ensure Partners and Clients realize the value of their investment with Oracle NetSuite to ensure they remain a long-term customer.
• Provide input into the Customer Success Methodology and direction.
• Embrace leadership roles toward improvement of the team.  

Preferred Qualifications include:

• Strong understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes and user experience.
• Proficiency on the Oracle NetSuite platform strongly preferred, including implementation consulting, Customer-employed and/or Partner-employed experience.  
• Fundamental understanding of Oracle NetSuite’s core functionality, Analytics and Support architecture.  NOTE - competitive platform solution experience will be considered.
• Vertical-specific experience in Manufacturing, W/D, Retail/Ecommerce, Services and/or Software highly desired.
• Demonstrated executive-level communication skills (process-first mindset, P&L acumen, negotiation & diplomacy)
• Consulting role experience strongly preferred
• Familiarity with Oracle NetSuite’s Direct, AMO and Partner Revenue models & selling motion a plus.
• Ability to exhibit grace under pressure, execution drive and readiness to advocate for the Partner and our mutual Clients while balancing the needs of Oracle NetSuite.
• Bachelor level degree in Accounting, Finance or comparable area strongly preferred.  MBA or other relevant graduate degree a plus.
• English language read/write/speak proficiency.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.  At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.     

https://www.oracle.com/corporate/careers/culture/diversity.html

#SuiteJobs

#LI-Remote