Senior People & Culture Manager

Falck is a global emergency medical services provider originating from Denmark that services 3 states in the US including: California, Oregon, and Colorado. Falck has been operating in the US since 2010 and is one of the largest private provider of emergency medical services in the country today. Our BLS and ALS services impact not only the lives of our patients, but their families and communities.

In addition to our Emergency Medical Services business, Falck is looking to expand our portfolio into new lines of business.

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Compensation: $130,000 - $155,000 

Position Summary

Falck USA is seeking a Senior People & Culture Manager to report to the US Head of People and Culture. The Senior P&C Manager will be responsible for taking a leadership role in People & Culture Operations and ensuring compliance with employment laws for Falck USA, with a strong focus on California. This position will also be supporting administrative functional areas as a People & Culture Business Partner with employees in both California and Arizona.

This position is based in Orange, CA, and will require travel to Mesa, AZ approximately once a month.

Essential Functions:

Manage People & Culture Operations.

• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Champion collaborative cross-functional relationships (e.g., Talent Acquisition, Payroll, Benefits, Accounting, Operations) to streamline traditional Human Resources-related processes
• Identify opportunities for improvement in cross-functional processes and, as needed, develop and conduct training to appropriate stakeholders
• Lead or support implementation of new People & Culture tools and resources across Falck USA
• Partner with P&C Business Partners, Payroll, Benefits, and Talent Acquisition to support key business initiatives
• Support the revision/creation, publication, and administration of discretionary company policies and procedures
• Support implementation of new operations (EMS or otherwise) with P&C operational expertise, training, etc., as needed
• Other duties, as assigned

Manage Compliance

• Review existing audit procedures, identify gaps or inconsistencies, and propose enhancements
• Ensure compliance with all federal, state, global employment, and safety laws. Partner with the legal department as needed/required
• Serve as the primary point of contact for Falck Alert (whistleblower line) for USA

Business Partner to a functional area(s). 

• Provide P&C support to leaders and employees in a functional area(s)
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Manage and resolve complex employee relations issues, including conducting effective, thorough and objective investigations
• Assist international employees with expatriate assignments and related personnel matters, as needed
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Provides HR policy guidance and interpretation.
• Support Leaves of Absences
• Consult and coach leaders
• Support employee engagement for the functional area(s)

Qualifications:

• Bachelor or Master’s degree required in relevant field
• 7 years in a HR or People leadership role, including managing a team
• Excellent verbal and written skills
• Excellent interpersonal and customer service skills
• Demonstrated experience in project and process management
• Strong working knowledge of labor and employment laws in California
• Excellent time management skills with a proven ability to meet deadlines.
• Willingness to travel to Mesa, AZ 10% of the time
• Broad knowledge of core HR areas
• Effective coaching, consulting, and partnering skills
• Highly organized and detail oriented
• Human Resources certification strongly desired
• Experience working with ADP Vantage strongly desired
• 2 years’ experience working with a unionized workforce (desired, not required)

Falck is an Equal Opportunity / Affirmative Action Employer / An Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.