Job Posting for Studio Manager - Seattle Area at Orangetheory Fitness
We Work Hard so Others Can Live More.
The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you...a passionate, positive and detail-oriented person that can talk to anyone...someone who would enjoy assisting in leading a team that provides a world-class fitness experience -- then you're probably the right person for our Orangetheory Fitness studios!
Job Summary: The Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.
Essential Duties and Responsibilities:
Oversee the hiring, onboarding, and scheduling process of new hires.
Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
Manage and oversee sales staff workflow throughout the day.
Drive in studio contests based on goals – comes up with incentive programs and drives results with sales staff.
Ensure that all front desk processes are followed including but not limited to: proper member check-in, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
Provide and maintain the highest level of customer service across all team members and interactions.
Uphold and adhere to all studio cleanliness and sanitation standards by setting the example, this includes but not limited to, restroom checks, equipment cleaning and sanitation, mopping floors, wipe downs, sanitizing surfaces, etc.
Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers (presale events, studio events, outreach).
Develop a high energy culture through contests and incentive-based motivation.
Model all studio activities through self-involvement (leading by example) and ensures OTF branding through consistency and continuity in all actions.
Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.
Job Qualifications:
High school diploma or equivalent
Minimum of 2 years experience in a Manager or Assistant Manager role
Previous sales leadership and customer service experience
Experience working in a quota bearing structure preferred
Proficient in Microsoft Office
Job Type:
Full Time
Salary.com Estimation for Studio Manager - Seattle Area in Seattle, WA
$137,945 to $196,276
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs with skills like those required for the Studio Manager - Seattle Area.
Click the checkbox next to the jobs that you are interested in.