Assistant Studio Manager

Be fit. Change lives. Have fun. Looking for a leader who loves driving sales, giving great customer service, and leading a team to be their very best.

Ready to know the ropes as well as you know your members’ names, to step in when your manager steps out, to balance each other’s strengths, to set goals and surpass them...then Orangetheory just might be looking for you

Every day will be different but, you’ll be representing the Orangetheory brand as you share the science of this workout you want everyone to love as much as you do.

As ASM you will be responsible for creating a positive, high energy, respectful OTF studio environment and you are the “front line of defense” for Studio Manager. You are responsible for driving the Sales Funnel and personally delivering and coaching the studio team on critical business measures such as Intros Booked, New Joins, Upgrades, Cancels, Winbacks and Freezes. Responsible for managing all front of house aspects of OTF using the OTF model

ASM roles and responsibilities include but are not limited to:

• Begin shift by analyzing upcoming classes and tasks for the day and setting the team up to win.
• Deliver individual sales goals and manage and motivate the team to deliver their target.
• Maintain a clean and safe studio for members and team.
• Ensure that all Leads are being properly followed up on by team members to book intro class in a timely manner using the OTF communication protocol.
• Manage Declined auto-pays and follow up with expiring credit cards.
• Follow up on Missed Guests and work towards getting them back in the studio.
• Process Freezes/Terminations in a timely manner along with sending proper email communication to member.
• Ensure that all classes on shift have been reconciled properly and “pre-plan” for next day’s classes.
• Attend weekly leadership meetings with SM, HC, and other ASM’s.
• Act as the point of reference for any member or general issues/concerns that may arise while the Studio Manager is not present and report back to Studio Manager to discuss next steps.
• Train and educate SA’s for success using the given training program implemented by your studio manager while adhering to the OTF model.
• Assist Studio Manager with studio marketing and community outreach.
• Assist Studio Manager in planning and leading monthly team meetings and Sales focused meetings.

Benefits:

• Monthly commission and bonus opportunities
• Free Orangetheory Fitness workouts at our studio
• Orangetheory Retail - Eligible for a discount on clothing
• Professional Development and Growth Opportunities
• Health Care Coverage
• PTO

Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.