Front Desk

Essential Duties and Responsibilities include the following: 

• Greets, registers, and assigns rooms to guests. 
• Issues room key and escort instructions to Bellhop. 
• Date stamps, sorts, and racks incoming mail and messages. 
• Transmits and receives telephone messages. 
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. 
• Keeps records of room availability and guests' accounts. 
• Computes bill, collects payment, and makes change for guests. 
• Makes and confirms reservations. 
• Posts charges such as room, food, liquor, or telephone, to ledger. 
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours. 
• Deposits guests' valuables in hotel safe or safe deposit box. 
• All other duties assigned. 

Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies: 

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ethics: Teats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities Supports affirmative action and respects diversity. Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions;  

Keeps commitments; Commits to long hours of work when necessary, to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. 

Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical: The employee must occasionally lift and/or move up to 25 pounds. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. 

Sensory: Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear and taste or smell 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to work a consistent schedule. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.  

Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Supervisory Responsibilities:  This job has no supervisory responsibilities. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.