Audiology Assistant

Oregon Medical Group offers a competitive compensation and benefits package including:

• Low cost medical, dental, and vision insurance with $0 copay when seeing an OMG provider
• 401(k) retirement plan with employer match
• Paid Time Off - 4.6 weeks to start
• Education assistance and tuition reimbursement
• Company paid corporate gym membership
• Company paid short term disability

PURPOSE OF POSITION: Assist the audiology providers as needed to assure the smooth operation of their clinics. The Audiology Assistant also provides patient education, maintains hearing devices, and provides minor repair of hearing devices. Provides one-on-one appointments with patients in office and virtually to troubleshoot hearing devices. Gathers insurance information, educations patients about their benefits, and maintains the confidentiality of medical information. Presents a cheerful, friendly, and personable demeanor in order to establish rapport with patients.

EXAMPLES OF DUTIES:
The Audiology Assistant will increasingly gain responsibility for providing assistance to the healthcare clinician by providing direct patient care.

• Perform checks on hearing devices, including cleaning, changing tubing and performing basic repairs. Counsel patients on care and use of their devices.
• Provide in-person and virtual education to patients on the costs, use, and options for hearing devices. Prepare patients for auditory brain response tests.
• Complete all invoicing and paperwork for new and/or repaired hearing aids. Check insurance eligibility and obtain prior authorization for hearing aids. Bill patients for repairs, cleaning, or device purchases and maintain hearing device warranties. Complete purchase orders for hearing aids, order hearing aids, and assemble hearing aids for fittings. Order audiological supplies and hearing devices.
• Answer telephone and give routine information in accordance with established procedures. Retrieve voicemail messages and handle appropriately. Call patients as necessary to follow up and/or schedule appointments.
• Disinfect exam rooms between patients.
• Support Revenue Cycle staff regarding prior authorization/EOB issues.
• Autoclave instruments for department use.
• Attend required meetings and participate in committees as requested.
• Maintain strictest confidentiality.
• Perform other duties as assigned.

PERFORMANCE REQUIREMENTS:
Demonstrates increasing knowledge and skills in the following areas:

• Competency in all areas represented on the Medical Assistant Competency Assessment.
• Assist audiologists in providing clinical audiology services to patients with audiology disorders to achieve efficient clinic flow.
• Knowledge of medical practice and care to assist in providing patient care, of audiology examination, diagnostic and treatment room procedures. Knowledge of audiology/medical equipment and instruments to administer patient care. Ability to interpret, adapt and apply guidelines and procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment. Ability to maintain quality control standards and assist in maintaining department quality assurance.
• Ability to assist in a variety of treatments and medications as directed. Skill in maintaining medical records and recording test results.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to communicate clearly and effectively with physicians, patients, and co-workers.
• Ability to remain calm and effective in emergency situations.
• Must be flexible and a quick learner. Ability to multi-task.

EDUCATION: High school diploma or equivalent.
EXPERIENCE: One year of relevant medical office experience preferred.
CERTIFICATION/LICENSE: Medical Assistant certification from AAMA, NCCT, NHA, or RMA required, or the ability to obtain certification within 60 days of hire. Current BLS certification required.

Full COVID-19 vaccination is an essential requirement of this role. Oregon Medical Group will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.

TYPICAL PHYSICAL DEMANDS: Requires full range of body motion, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extended periods of time. Occasionally lifts and carries items weighing up to 25 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working irregular hours. Requires exposure to communicable diseases and fluids.
TYPICAL WORKING CONDITIONS: Normal office environment. Involves frequent contact with staff and the public. Work may be stressful at times and may involve dealing with angry or upset people.

About Oregon Medical Group

Oregon Medical Group provides patients with a single point of access to a full range of comprehensive and coordinated health care, including primary care, pediatrics and over 20 other specialties. Supporting services include on-site labs and x-ray services, a state-of-the-art imaging department, physical therapy, infusion center and more. OMG emphasizes preventative care and healthy living as it cares for patients. Addressing the cause of health issues is as important as treating symptoms; many OMG patients credit their physicians and clinicians for support with health, fitness and other lifestyle choices. Founded in 1988, OMG physicians, clinicians and staff provide care from 10 locations across the Eugene and Springfield areas to help our patients live their healthiest lives. Learn more at OregonMedicalGroup.com.

• Our Mission: We collaborate to provide the highest quality, patient-centered care.
• Our Vision: Together, we help you live your healthiest life.
• Our Values: Servant Leadership – Professionalism – Sustainability