Customer Service Representative - Hybrid Position

Work Location: **Oregon, IL

As part of our ongoing commitment to providing a safe and healthy work environment for all our Team Members, Oregon Tool is requiring that all new hires have started their vaccination process or are already fully vaccinated against COVID-19 prior to their first day of work.
At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive culture, where differences drive innovative solutions to meet the needs of our employees and customers. Oregon Tool invites and encourages applications from all skilled individuals, including from groups that are traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.
The Customer Service Representative I serves as a first level Customer Service Representative, handling a limited size territory, while also providing key administrative support to the Customer Service and Technical Support departments.
**
*JOB RESPONSIBILITIES: *
* *
The Customer Service Representative I serves as a first level Customer Service Representative, handling a limited size territory, while also providing key administrative support to the Customer Service and Technical Support departments.
*

• Make outbound calls to customers to update order status, answer questions, provide product information, insuring complete customer follow through.
• Handles Customer Service calls from other Blount FRAG businesses during peak call volume periods.
• Responds to product information requests
• Proof reads CSR’s Sales Orders against PO’s for completeness, accuracy, and adherence to SAP requirements

• Administers company fax server, distributes inbound faxes to appropriate CSRs in timely manner
• Scans PO’s into orders per SOP
• Proof reads Credits & Debits, audits for scanned backup attachments per SOP
• Process daily invoices printed during overnight batch job
• Warranty card data processing

• Receive and enter accurate customer orders from phone, e-mail, fax, EDI, B2B, or other sources
• Provides timely communication and follow up to customer regarding order status, availability, pricing, promotions, shipment info, credits, returns and any other requirements of the customer
• Insures orders meet the terms of SpeeCo's agreements with customers
• Monitor all territory orders in conjunction with expected delivery times; escalate potential delivery issues
• Work closely with field sales managers on territory activity and status
• Resolves customer order issues
• Perform other duties as assigned.

*
QUALIFICATIONS: Recommended minimum education or experience: **

• *

High School diploma or GED required.

• A minimum of one year of relevant experience working in a formal business system.
• Experience working with call center or multi-line phone systems preferred
• 2 years of experience with Microsoft Office Suite (Word, Excel, etc.)
• SAP or related ERP experience

**
*Other desirable qualifications: *
Skills Needed (Technical and Behavioral):

• Must have a professional, friendly demeanor
• Effective interpersonal and written communication skills
• Proficient with MS Office software
• Must be detail-oriented with a high level of accuracy in data entry
• Must have a high level of awareness / attentiveness to ensure building security
• Proficient with multi-tasking in an office environment
• Ability to handle stress with poise and diplomacy
• Demonstrates “can do” attitude; effective and flexible team player

**
*At full performance: *
* *
Proficiency working a multi-line phone system
*

• Proficiency using SpeeCo documents and forms in PC desktop system
• Completion of recommended training

#LI-KD1*
#LI-Hybrid
*Featured Benefits: *
*

• Medical, Dental, and Vision Benefits available on day one (no waiting period)

• One paid Community Involvement Day available per calendar year

• Flexible Work environments

• Tuition reimbursement

• Earn up to 120 hours vacation during your first year of service

• Global company with small company feel

• Casual work attire

• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)

Woods Equipment an Oregon Tool Brand*
At Woods Equipment Company, we are a passionate group of people dedicated to a spirit of innovation and outside the box thinking in order to create the world’s most efficient agriculture products and attachments. We believe in inspiring, listening, learning, and rolling up our sleeves to “get after it” together. We serve a higher purpose than the products we make and are devoted to positively impacting people, communities, and landscapes around the world. We are built on a pioneering spirit, leading with humility, global stewardship, and owning it day in and day out. We know what it takes to get the job done, and we know our people is the way it happens.
We’ve been getting after it for over 75 years. Come join our team!

• At Oregon Tool it is our responsibility to help maintain the health and safety of our team members and the communities we operate within. We’re taking a people first approach to the COVID-19 pandemic, and by following best practice guidelines we’re in the process of thoughtfully operating each of our locations.*
• Oregon Tool will only employ those who are legally authorized to work. Any offer of employment is contingent on the successful completion of a background investigation and drug screen. It is the policy of Oregon Tool to provide equal employment to all qualified persons without discrimination based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status or any other status protected under law.*
• During the application process we will not ask for or collect any confidential, proprietary or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission. This notice should not be construed as an offer of employment or creating any terms of employment.*

*

Location: 2606 IL-2, Oregon, IL 61061, USA

Job Type: Full-time

Pay: $31,000.00 - $43,300.00 per year

Ability to commute/relocate:

• Oregon, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SAP or other Tier 1 ERP system: 1 year (Preferred)