OTC National Account Management Representative

As our OTC National Account Management Representative, you will be responsible for working directly with existing and prospective National Account Business, Commercial, School, Government and Non-Profit customers nationwide to increase the revenue and profitability for the company. You will manage all facets of the customer account from developing customer relationships to ensuring easy order processing. You will help these high-value customers Make Life More Fun with Oriental Trading!

Principal Duties and Responsibilities

Meets or exceed established sales goals set by the National Account team.
1. Manages key customers that may consist of multiple buying entities primarily over the phone (98%) with occasional travel and trade shows (2%).
2. Achieves a high level of phone and email activity (talks to customers roughly 3 hours per day making 75 calls and working 75 emails).
3. Prospects for new opportunities ($5,000 ) by calling and following up with sales leads generated through marketing channels and/or industry partnerships (10-15%).
4. Assists customers in the resolution of problems and provides documentation for support team to ensure on-going adherence to processes that drive customer satisfaction.
5. Provides reporting on weekly/monthly basis to include but not limited to: Revenue Pipeline/Forecast, Prospect Opportunities, Account Reviews, and Activity Reports.
6. Coordinates bids, quotes and business registrations as required by customers.
7. Actively markets company products and services by providing materials that can be shared inside customer organizations.
8. Oversees client specific sales strategies that may require interaction with other areas of the company (product development and/or outside vendors).
9. Acts as the primary point person for industry marketplaces and technology connections that support customer purchase transactions.
10. Assists in the marketing strategy for tradeshows; be involved in constructing and set up/break down of the booth at trade shows as needed.
11. Develops and maintains knowledge of competition, pricing, strategies, handling of customer needs and problem resolution.
12. Attends Trade Shows as needed. Conducts follow-up after trade shows for all customer and new prospect needs.
13. Work requires in-person collaboration among colleagues and contractors as well as online meeting platforms like Microsoft Teams.
14. Maintains regular and predictable attendance.
15. Abides by all policies and procedures of Oriental Trading Company

1. Attends company functions, meetings, seminars, etc. which may not impact their own customer base directly but will have a positive impact on the company.
2. Performs other related duties and projects as assigned.

Knowledge, Skills, and Abilities

• Bachelor's Degree in Business, Marketing, Education or equivalent combination of education and experience.

• Minimum 2 years Sales, Account Management or presentation experience required.

Other Qualifications

• Ability to communicate effectively both orally and in written form.
• Strong telephone prospecting and appointment setting skills/experience.
• Strong knowledge of Microsoft Office applications and CRM software.

• Ability to work effectively in the office, from home or while traveling.

• Ability to utilize strong organizational and analytical skills.

• Ability to travel as needed.

• Ability to handle customers in a professional and courteous manner.

• Ability to work extra hours when needed.

• Ability to perform job duties in a safe manner.

Join us at Oriental Trading, a Berkshire Hathaway Company, where fun means business!

Oriental Trading Company (www.orientaltrading.com), is the nation's largest direct retailer of value-priced party supplies, arts and crafts, toys and novelties, and a leading provider of teaching supplies and affordable home decor and giftware. Founded in 1932 by a Japanese American, the Oriental Trading history of fun spans the better part of the last century. Today, Oriental Trading offers more than 60,000 products to individuals, teachers, schools, churches, businesses andnonprofits. With a corporate vision to "Make Life More Fun," Oriental Trading (a Berkshire Hathaway company) spreads joy and smiles to millions each year through a robust family of brands; Oriental Trading, Fun Express, MindWare, SmileMakers, Morris Costumes and halloweenexpress.com.

EOE