What are the responsibilities and job description for the Application Support position at Origami Risk LLC?
Overview
The primary responsibility of the Application Support Engineer is to provide customer support for the Origami Risk Application. Primary responsibilities are triaging tickets and troubleshooting application issues of the Origami platform including web servers, app (job) and report servers. The Application Support Engineer reports directly to Application Support Team Lead.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.
Responsibilities
• Triage tickets entered through ServiceNow• Troubleshoot applications issues and propose solutions where possible• Interface with Development and Product• Provide communication with organization for system-wide issues• Assist with application and platform upgrades• Monitor application performance through DataDog, New Relic and logs• Work with DBAs to identify and resolve database issues
Qualifications
• Bachelor’s degree in Computer Science, Information Services or related field required• 5 years’ experience as a Customer Service/Help Desk technician• Experience with .Net, IIS, Logi, SQL Server is highly recommended• Knowledge of Risk Management Information Systems (RMIS) a plus• Experience working in NIST compliant environments a plus
Who We Are
Origami Risk is an industry-leading provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver a full suite of risk management and insurance core system solutions from a single, secure, cloud-based platform. We have a singular focus on helping clients achieve their business objectives by developing, implementing, and supporting our technology solutions.
Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).
