Customer Service Representative

Customer Service Associate
Original One Parts offers certified original auto parts to customers across the country. Each part passes a proprietary certification process to ensure it meets the original form, fit, and function of a new part. Our growing company soon to be based in the Addison area is looking for a Sales Support Specialist.

LOCAL candidates need only apply.

This position has a high potential for growth within our sales organization.

POSITION SUMMARY

The Sales Support Specialist will be the initial point of contact for our customers. Handling customer questions, comments, and complaints. Proactively interface with customers to build and enhance relationships. The ultimate goal is to provide a positive customer experience.

ESSENTIAL FUNCTIONS

• Provides customer service in a timely manner via phone, email, and face-to-face.

• Proactively call customers regarding past dues invoices, buying habits, and sales promotions.
• Acts as a liaison to the sales team and communicates customer feedback to various teams in order to improve the overall customer experience.
• Tracks proposed resolutions and follows up with customers in a timely fashion.
• Work with the sales team to conduct and track surveys regarding products, services, and customer service experiences.
• Develop and maintain a vast knowledge of the products and services being offered to provide expertise and support to our customers.

Education: High School Diploma

Experience: 2 plus years of customer service experience including phone, email, and face-to-face customer interaction in an office sales environment.

Computer Skills: Ability to navigate between several applications like Microsoft Office, Salespad, and GP.'
'
Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies

Communication method(s) used:

• Email
• Phone
• Chat
• In person

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you live in the Dallas Metroplex Area?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location