What are the responsibilities and job description for the Guest Service Team Member position at Original X Productions?
Description:
Original X Productions are the operators of worldwide location-based entertainment experiences including The Friends Experience™, The Office Experience, and Harry Potter – Magic at Play. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.
Job Summary:
OGX is seeking Team Members to guide Guests through The Friends Experience™ - The One In Salt Lake City from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive, welcoming image to Guests. This temporary part-time role is expected to run October 16, 2023 through January 28, 2024.
The position pays $18.00 per hour.
Responsibilities:
- Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
- Assist Guests in queueing up for their time-based experience
- Scan tickets and handle any technical difficulties
- Sell tickets to guests in standby line
- Staff photo locations throughout the experience to assist Guests in taking photos
- Direct Guests through the exhibit and maintain traffic flow and line control
- Share fun facts and trivia about the exhibit with Guests
- Answer questions about the experience
- Handle payments quickly and accurately
- Maintain cleanliness of the exhibit including sweeping floors, wiping down
- exhibits, and removing trash around the venue
- Keep exhibits clean and free of smudges or fingerprints
- Help keep the location clean and welcoming to Guests
- Provide a memorable experience for Guests with a positive and hospitable attitude
Requirements:
- Must be fully vaccinated against Covid-19
- Must be able to move about inside the exhibit space
- Must be able remain in a stationary position more than 75% of the time
- Must be able to verbally communicate to a variety of audiences and facilitate internal and external group discussions
- Must be able to work a minimum of two shifts, one of which must be a weekend day
- Able to work a variable schedule including nights, weekends, and holidays
Benefits:
- Paid Sick Time
- Signing Bonus
- Referral Bonus
Your experience & skills:
- High school diploma (or equivalent)
- Previous customer service and/or cash handling experience preferred
- Experience using a ticketing system preferred
- Previous public speaking preferred
- Reliable, energetic, proactive team player with a positive attitude
Why work at Original X Productions:
For us it’s all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
Job Types: Temporary, Part-time
Pay: $16.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Weekends as needed
Ability to commute/relocate:
- Aventura, FL 33180: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
