Manager Credit and Collections

Ready for your next challenge? We are seeking top talent to join the Accounts Receivable team!

Our Accounts Receivable Manager is responsible for the timely collection of payment for services rendered, reconciliation of accounts receivable along with accounts traditionally billed.  This includes ensuring the balance for all customers are accurate and the account status is current and up to date. They will ensure timely and accurate daily processing of receivables through effective organization, direction, and control of department activities. To accomplish this objective the individual will manage and develop the A/R team and should be a positive role model to the analyst providing guidance as needed. The manager should ensure proven and effective A/R techniques are continuously used and implement new techniques and tactics to improve the department as changes are made.  Develop and implement new processes to improve the efficiencies of the area and to achieve corporate objectives. Carry out responsibilities in accordance with company policies and procedures. The manager is expected to maintain a professional attitude and appearance. The manager should provide excellent customer service and billing expertise to Orkin’s internal branch operations and external customers.

Apply in minutes with a resume, even from your mobile!

You Will . . .

• Insure customer accounts receivable balances are accurate by reviewing and understanding invoicing requirements as outlined in customer contract.
• Assist in creating reports to track and project AR balances for forecasting
• Analyze analysts’ portfolios to ensure maximum cash realization, reduced delinquencies and minimize write offs.
• New accounts - insure invoice format, price, and frequency accuracy comparative to customer contract in concert with sales support & onboarding teams. Assist in documenting the process and training analyst during transition period
• Review contract for potential customer to evaluate billing/payable requirements
• Keep both the A/R staff and management informed of customer issues, upcoming changes, departmental concerns, improvements etc.
• Select, train coach, counsel and discipline employees, communicating job expectations, planning monitoring, merit review recommending compensation actions
• Provide guidance to reconcile balances, initiate adjustments to ensure proper A/R balances are maintained and G/L revenue recognized
• Ensure payments are applied properly, ensuring proper documentation by providing instruction and periodic audits of cash batches
• Review necessary adjustments in a timely manner
• Assist with the development of revised/new department processes and assist with the preparation of instructions and procedures
• Assists internal and external customers with questions concerning billing, revenue, G/L, services, contracts, additional services, and cancellations when inquiries are escalated
• Attend meetings with customers, at request, to resolve A/R issues
• Ensure recurring training sessions for department and individuals are scheduled to reinforce set processes and procedures and implement cross-training where possible as well as train new hires
• Meet AR operational standards by contributing information for strategic plan; implementing productivity, quality, and customer –service standard measurements, identify system improvement opportunities
• Set and maintain regularly scheduled meetings with direct reports to ensure Analysts are achieving their job duty requirements
• Update job knowledge by participating in educational/development opportunities, reading professional publications, maintaining personal networks
• Participate in testing of revised and/or new system and department process
• Coordinate with Division, Region, and Branch personnel for assistance on location based recurring work orders and child billed collections
• Assist with special projects as assigned and regularly scheduled duties as assigned

The Benefits. . .

• Challenging position with a financially stable and reputable company 
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance 
• 401(k) plan with company match, employee stock purchase plan 
• Employee discounts, tuition reimbursement, dependent scholarship awards   
• Paid vacation, holidays, and sick leave
• Work Environment: Opportunity for hybrid office and home-based working arrangements once onboarded and trained.

Why Orkin?

Orkin is a part of the Rollins, Inc., family of brands. We are a global consumer and commercial service company that provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We have over 800 locations worldwide, 13,000 employees, and reach $2B Revenues annually.  Our employees help protect our customers where they work, live a play.

Voted Top Workplaces 6 years in a row by The Atlanta Journal-Constitution! 

The Experience You Will Bring (Minimum Requirements):

• Bachelor’s degree in Accounting, Finance, or related field
• 5 years of Managing Accounts Receivable, collections and billing (Business to Business)
• 5-7 years of Experience managing both clerical and professional employees
• 2 years of Accounting experience
• Knowledge of AS400, and PC based computer systems
• Must be a strong leader, with experience in analysis, reporting, process improvement, and process documentation, and have excellent interpersonal and people management skills.
• Experienced and comfortable working and negotiating with large national customers, as well as administrative employees.

What Will Put You Ahead (Preferred Experience, Knowledge, Skills and Abilities):

• JDE knowledge

Physical Demands / Working Environment:

We require the ability to pass a drug screen and background checks.  Candidates must have the ability to perform the requirements of the job with or without accommodations.

Are you ready to take your CAREER to the next level?

Apply in minutes with a resume – even from your mobile device!

Orkin is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

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