What are the responsibilities and job description for the Customer Engagement Manager position at Orpine, Inc. Internal?
Customer Engagement Manager
Responsibilities include:
- Executing customer-facing programs and promotions, working with internal partner teams to do so.
- Create, execute, and continually optimize an omni-channel, data-informed testing plan to improve listening and retention.
- Manage existing engagement programs from concept to execution.
- Evaluate end-to-end customer experience across multiple channels (web, social, and app) and turn learnings into actionable next steps.
- Provide weekly updates on retention performance to senior leadership.
- Partner with global teams to share best practices and collaborate on initiatives where applicable.
Basic Qualifications
- Minimum of 4 years’ experience in CRM, app or lifecycle marketing
- Strong organizational skills with the proven ability to handle multiple projects and move quickly and proactively to deliver results
- Strong analytical capability and experience managing success metrics
- Excellent verbal and written communication skills
- Experience with A/B testing
- Experience launching tests using Test & Target
- Proficient in MS Office, with demonstrated ability to pick up new/proprietary tools
- A passion for improving the customer experience
Preferred Qualifications
- Understanding of business model
- Passion for books
- Tech or Media industry experience
- An understanding of Canadian cultural nuances
- Basic HTML skills and a general understanding of web development
Senior Engagement Manager, Analytics
EXL Service Philippines, Inc. -
Jersey, NJ
Community Engagement Manager
XMONDO HAIR -
Jersey, NJ
Senior Engagement Manager, Analytics
EXL Service -
Jersey, NJ