Patient Care Coordinator

Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, orthopedic spine surgery, and interventional spine treatments. We have locations throughout the United States that specialize in providing state-of-the-art, minimally invasive treatments for complex neck and spine problems as well as sports-related injuries and conditions.

Job Summary:

The Patient Care Coordinator is responsible for handling all front desk duties for the clinic. This individual greets, schedules, checks patients in/out, answers the telephone and routes calls appropriately. The Patient Care Coordinator works to create a favorable impression with patients and guests and ensures that a high level of quality customer service is delivered.
Duties and Responsibilities:

• Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner
• Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart
• Ensures that HIPAA guidelines are followed
• Schedules follow-up appointments as needed
• Maintains and organize patient records
• Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols
• Understands how to work effectively within the office, partnering with the clinic staff, and providers to maintain consistency and integrity within the Company
• Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures
• Other duties as assigned

Qualifications:

• High school diploma or GED required
• Experience in customer service required; experience in a clinic or medical setting strongly preferred
• Excellent interpersonal skills
• Ability to communicate clearly and effectively with patients and other external parties in a professional, courteous and friendly manner at all times
• Must be detail-oriented and highly organized
• Knowledge of patient care and examination procedures
• Must be able to maintain confidentiality at all times
• Bilingual (Spanish/English) strongly preferred

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or Georgia law.

Job Type: Full-time