What are the responsibilities and job description for the Network Engineer position at Ortho2, LLC.?

Network Engineer

The right candidate will have proven experience with network set-up, maintenance, troubleshooting, and a high level of customer service and professionalism.

Responsibilities:

Provide end user support primarily for Windows PCs and servers, however additional support for Macs and virtualized environments can be expected as well.
Provide support and consulting for new clients during onboarding and setup period.
Work with end users and their designates to obtain data that will be converted to Ortho2 practice management software.
Install, configure, and troubleshoot Microsoft SQL Server, Microsoft server operating systems and IIS.
Diagnose and resolve hardware issues, network connectivity and application related questions for third party products.
Test assembled systems using established procedures and standards to verify correct system operation.
Coordinate activities with other Ortho2 departments as needed to provide technical support to our customers.
Occasional travel to customer locations throughout North America for installations and onsite troubleshooting.

Qualifications:

Associates or technical institute degree/certificate, or equivalent work experience.
1-2 year’s work experience in a professional help desk or call center environment.
Excellent interpersonal and customer service skills needed to work directly with customers.
Proficient PC troubleshooting and problem solving skills.
Proficiency with Microsoft Windows operating systems, Microsoft Server operating systems, and Microsoft SQL Server.
Strong work ethic, attention to detail, and organizational skills.