Bilingual Patient Service Representative

Description

About us: 

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-four offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core Values consist of the following: 

• Accountability 
• Continuous Improvement 
• Inclusion 
• Integrity 
• Respect 
• Teamwork 
• Transparency 

Job Description: 

Calling all healthcare heroes with a passion for people and a knack for organization! As a Patient Service Representative, you're not just the first smile patients see – you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life. 

Duties include, but are not limited to: 

• Answer all phone calls. 
• Listen and return all voicemails left in front of office phones. 
• Check-in new and existing patients and let the clinical staff know that the patient has arrived. 
• Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice) 
• Check out patients (collect payments, make next appointment) 
• Handle questions and provide information to walk-in patients. 
• (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.) 
• Maintain comm-log up to date with all necessary patient/parent communication information. 
• Review the daily schedule of the clinic for any changes. 
• Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule. 
• Review for Bonding approvals 
• Check if all bondings are Approved and Active with insurance (the day before & day of the appointment). 
• Understand cancellation policy and reiterate it to patients. 
• Print end of the day reports. 
• Check collected payments against the report and check all credit card transactions. 

Requirements

Requirements: 

• High school degree or GED equivalent 
• 3 years of customer service experience 
• 2 years of patient service experience 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.) 
• Excellent problem solving and de-escalation skills. 
• Excellent written and verbal communication skills 
• Bilingual fluent in Spanish 

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday 7:45am - 4:00pm
• Friday 6:45am – 3:00pm
• 2 Saturdays per month
• 1529 S Lake Street, Mundelein, IL 60060
• Travel to Waukegan and Arlington Heights
• Bilingual - Spanish 

Benefits (for our full-time employees) 

• Paid Patient Service Representative Training 
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic) 
• Medical, Dental, Vision, and Life Insurance 
• Short-Term Disability 
• Employee Assistance Program 
• Health Savings Account 
• Dependent Care Account 
• 401(k) and matching 
• Paid Time Off 
• Identity Theft Protection - LifeLock 
• MetLaw 
• Pet Insurance 
• Free and discounted Orthodontic Treatment? 
• Monthly Bonuses