MEDICAL RECORDS COORDINATOR

Summary: As a member of our Administrative Team this position is responsible for both supporting administrative staff and providers by performing as a Medical Records Coordinator. This role specializes in the administration of legal records and documentation, as well as assisting with medical record functions.

Essential Functions as a Medical / Legal Coordinator:

• Processing of forms, i.e. disability, FMLA, parking placards, etc
• Reviewing and summarizing medical and billing records
• Requesting Explanation of Benefits from health insurance companies
• Interacting with Physicians, medical office staff, attorneys, insurance companies, etc. on a daily basis
• Call patients to confirm appointments and special tests
• Record and transmit phone messages in a timely manner
• Regularly check voice mail and respond before the close of business day unless it requires immediate attention
• Responsible for peer review case coordination
• Arrange referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Route all patient calls to call center to ensure all patient information is updated
• Accurately entering all patient demographic information and other data
• Ensure that all patient paperwork is scanned into electronic record in a timely and accurate manner
• Preparing patient charts and gathering information and documents from patients
• Ensuring that the medical records are organized, accurate and complete
• Issuing medical files to persons and agencies according to laws and regulations
• Creating digital copies of paperwork and storing the records electronically
• Safeguarding patient records and ensuring that everyone complies with the HIPAA standards.
• Completing clerical duties including answering phones, monitoring buckets and patient portal, and responding to emails

Qualifications

• Must have a High school Diploma or equivalent; two years of related work experience; IME experience preferred
• Minimum of 1 year experience in private practice required (3 years highly desirable)
• Outstanding listening skills and the ability empathize with others
• High degree of composure and interpersonal skills
• Devoted to teamwork and portraying the company in a very positive manner
• Excellent written, verbal, interpersonal and communication skills
• Ability to work under pressure and accurately prioritize problems & initiatives
• Ability to work some overtime during the week to accommodate physician patient schedule as directed
• Experience with computerized scheduling system required
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience and familiarity with prior authorizations and insurance requirements in a specialty and/or surgical setting is highly desirable
• Knowledge of medical terminology