Patient Access Representative

SUMMARY        

Under general direction, provides front desk and administrative support to the daily activities of the Clinic including filing, telephone coverage, appointment scheduling, registration, and greeting patients and their families by performing the following duties.   

DUTIES AND RESPONSIBILITIES 

• Provides exemplary customer service:  by introducing yourself and greeting and directs patients and visitors; treats patients, visitors and coworkers with courtesy and discretion.  
• Answers telephone, responds to inquiry, directs caller to appropriate personnel.
• Prepares patient’s chart upon patient arrival.
• Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.  
• Registers patients by verifying that patient's record is up to date and accurate.  
• Makes appropriate changes in computer system.
• Reminds patients of appointment and notifies patients of change in appointment date via telephone or letter.
• Enters confidential personal health information and financial information into computerized system with a high rate of accuracy.  
• Complies with federal and local laws in ensuring patient privacy.  
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.  
• Enters treatment authorizations into the computer system.
• Organizes and prepares documents necessary for the following day’s clinic.   
• Verifies eligibility of insurance coverage.
• Performs other duties as assigned.

PERFORMANCE STANDARDS AND SUCCESS INDICATORS 

• Ability to identifies and resolves problems in a timely manner; and ability to determine when it is necessary to escalate issue to management.
• Ability to gathers and analyzes information skillfully.
• Ability to interact with physician, patient, and clinic staff in professional and courteous manner.
• Demonstrated the ability to plan, and prioritize workload and job assignments. 
• Responsiveness to changes in work load prioritization and tasks as needed by the department. 

QUALIFICATIONS 

• High School diploma or GED preferred
• One to three (1-3) years of related experience.
• Experience in healthcare environment preferred.
• Possesses a basic understanding of medical terminology and procedures preferred.
• Good listening skills and ability to devotes full attention to patients and medical professionals alike.
• Strong communication skills both orally and in writing.
• Ability to maintain confidentiality.
• Ability to remain calm under stressful situation.
• Bilingual preferred; proficient in Spanish desirable

Complexity: 

Ability to perform highly detailed work with sustained attention and aware while providing/obtaining information on numerous inquiries is paramount to success in this position.

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Frequently required to walk; occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Regularly lift and /or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Room temperature varies, well light work area, and work closely with co-workers. Sometimes busy, hectic, noisy or filled with interruptions.