Office Manager

GENERAL STATEMENT OF DUTIES

The Office Manager is responsible for managing patient flow in the clinic. Medical assistant experience is required.

ESSENTIAL FUNCTIONS

· The Manager shall coach and lead clinical staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.

· Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.

· Leads clinical staff to efficiently direct patient flow throughout the clinic. Assist back-office staff as needed with rooming, assessment, procedure assist, provider assist, intake of medical history into EMR.

· Supervision of clinical staff and are the primary contact person for all Medical Assistants.

· Manages clinic operations and audits as assigned. Supports Front Office as necessary.

· Holds daily staff huddles

· Holds regularly scheduled 1:1’s with the Medical Assistants to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.

· Creates, maintains, blocks/unblocks, and deletes provider templates.

· Primarily responsible for oversight of Medical Assistants' time and attendance.

· Training of all new hires for Medical Assistant position

· Coordinates employee evaluations and administers corrective actions.

· Organizes and conducts regularly scheduled staff meetings.

· Interacts with patients and customers daily to resolve patient issues and concerns.

· Works in partnership with the providers and all staff to provide excellent customer service.

· Primarily responsible for assigning staffing, schedules, and workstations for the Medical Assistants with backup support provided by the Practice Manager.

· Primarily responsible for placing medical supply and medication orders and oversight of that inventory management.

· Primarily responsible for receiving and reconciliation of medical supply, medication, durable medical equipment.

· Performs monthly inventory of medical supplies, durable medical equipment, and medications.

EDUCATION

· High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

· Minimum of five years of working experience in a medical practice or clinic. Previous management experience in a medical clinic setting is preferred.

· Must have excellent interpersonal and communication skills. Demonstrates an ability to generate creative and innovative approaches to solve problems.

KNOWLEDGE

· Knowledge of clinical procedures and patient flow.

· Knowledge of clinic payment policies and procedures.

· Knowledge of medical terminology.

· Knowledge of medical insurance plans.

SKILLS

· Skill in effective management of clinic staff.

· Skill in training/mentoring clinic staff.

· Skill in delegating work duties to staff.

· Skill in creating/maintaining a professional and pleasant atmosphere.

ABILITIES

· Ability to resolve customer service issues and identify areas of improvement.

· Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff.

· Ability to analyze workload requirements and schedule staff appropriately.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Naples, FL 34120: Relocate before starting work (Required)

Work Location: In person