Patient Services Coordinator - Clinical

Facility: OrthoIndy Hospital Northwest, Indianapolis, IN 
Department: OI Support Services
Shift Details: Full-time hourly, Monday-Friday 8 am – 5 pm; comprehensive benefits package included!   Training in-office for 90 days, then 100% remote.

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.
Be part of something great!

At OrthoIndy, we provide leading-edge bone, joint, spine and muscle care from 13 OrthoIndy locations throughout Central Indiana, staying true to our mission and our patients by offering a full range of procedures and treatment options.  We have over 80 physicians in our practice and we continue to be one of the most highly respected and trusted orthopedic practices in the Midwest.  OrthoIndy has received national recognition for patient safety and orthopedic excellence and our philosophy is a physician-owned hospital model where patients experience superior service, safety and patient satisfaction because physicians are involved in every aspect of your care.  

General Statement of Duties:

The Clinical Patient Services Coordinator is the providers first line to the extension of their clinical practice and the patients’ primary point of contact. The Patient Service Coordinator serves as the main point of contact for assigned Physicians. The Coordinator establishes a patient friendly environment to facilitate communication between patients and OrthoIndy. Primary areas of focus include surgery or procedural scheduling, triage of patient questions and daily problem solving to ensure patients expectations and needs are met.

Essential Duties:

• Schedule all surgical procedures at designated facilities. Obtains and schedules any medical clearance needed when applicable. Schedules 1st post-operative appointments. Schedules first physical or occupational therapy appointments following surgery.
• Responsible for managing surgery schedule including case order according to surgical procedure. Communicating to all patients’ pre-operative instructions and arrival time.
• Triages all patients concerns related to symptoms and treatment. Constant communication with provider regarding patient care recommendations.
• Manages patient prescription refill requests.
• Arranges provider peer to peer reviews when applicable.
• Manages provider schedule and all tasks related to patient care and documentation in EMR. Communicates with scheduling department on days providers are out of office and last-minute template changes.
• Schedules appointments for patients. Serves as back up to appointment scheduling to specialty team when call volume is high.
• Learning assigned providers specialty type. Treatment approach both conservative and surgical. Pre and post op protocols per surgical procedure. Treatment progression for episode of care. Payer clinical guidelines for required treatment for surgical candidates for prior auth department to obtain authorizations for surgery.
• Works closely with prior authorization team for surgical or procedural authorization.
• Assist in coordination of referrals ordered by assigned provider.

Requirements:

• High school diploma or general education degree (GED) required.
• Athletic trainer, LPN or Medical Assistant certification required.
• 2-4 years of healthcare experience required; 4-6 years preferred.
• Spine experience preferred.
• Basic Life Support (BLS) preferred.

OrthoIndy is an Equal Opportunity Employer