PT Aide

POSITION SUMMARY: Responsible for overseeing daily operations in the PT Clinic.  Work directly with PT’s caring for patients, and assisting with patient treatment plans.
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MAJOR RESPONSIBILITIES (ESSENTIAL JOB FUNCTIONS):

• Communicate and provide excellent service to all patients.
• Assist PT with supervising patient’s exercises and their home programs.
• Assist with setting patients up on modalities, ensuring patient feels at ease and is moving pain free.
• Greet and help all patients at front desk: scheduling, collecting payment, addressing issues such as authorization or billing questions. 
• Answer phone calls and respond to voicemails.
• Answer all emails related to referrals, authorizations and billing issues.
• Schedule all new and follow up patients to be seen ASAP.
• Call patients to reschedule or cancel due to authorization issues (mostly Worker’s Comp), billing issues or over-utilization (Medicare).
• Call all no shows patients no later than fifteen minutes after their scheduled appointment (same day).
• Verify all patient insurances, whether they have appointment or not.  This includes all referrals from COA and all outside referrals.
• Call all patients to inform and explain their insurance benefits.
• Request, call, fax, process, and follow up with all PT authorizations.
• Verify every Medicare patient’s utilization for each visit to ensure they are not over cap.
• Print schedule, super bills, and billing report.  Double check super bills to make sure billing units match report.  Fill in the end of the day report for the billing department.
• Close the credit card machine, ensure all collections are noted for the billing department at the end of day.
• Obtain reports and any other pertinent patient information for PT.
• Order supplies: office, cleaning and clinic.
• Take care of all equipment maintenance issues.
• Maintain and clean treatment areas and equipment, and keep office well stocked with supplies.
• Establish and maintain courteous, communicative and cooperative relations when interacting with other personnel, providers and the public.
• Adhere to COA Policy and Procedures at all times.
• Adhere to Safety Policy and Procedures at all times.
• Adhere to HIPAA Policy and Procedures at all times.

Coastline Orthopaedic Associates

• Maintain and acceptable attendance record.
• Perform other duties as assigned by PT.

NOTE:  This document is intended to describe the general nature and level of work performed.  It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel so classified.
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POSITION REQUIREMENTS: Education, experience and skills
MINIMUM                                            PREFERRED

• High School graduate. • Bachelor of Kinesiology.
• Basic life support.         • Previous PT Aide work experience,
• Ability to use and reinforce proper     customer service, computer experience. body mechanics.       • Bilingual.
• Knowledge of medical terminology.
• Customer service oriented.
• Previous experience working with the public.
• Good verbal, written and telephone skills.
• Multi-task oriented and can work in a fast paced environment.
• Ability to work flexible hours. 

Salary : $16 - $18