Copy of Case Manager (Fluent in Spanish and English)

Description

GENERAL PURPOSE:

Case management is a method of providing services whereby the case manager assesses the needs of the client and the client's family, when appropriate, and arranges, coordinates, monitors., evaluates, and advocates for a package of multiple services to meet the specific client's complex needs.

Case Managers must be highly organized, empathetic, compassionate, able to work with diverse populations, and eager to help vulnerable adults. Our clients are diverse and the qualified applicant must be fluent in both spoken Spanish as well as spoken and written English.

ust

ESSENTIAL FUNCTIONS:

• Home visits to conduct assessments and determine eligibility under program guidelines.
• Maintain monthly wellness calls to ensure clients satisfaction of services and well-being.
• Develop a case plan in accordance with client needs and implement plan by providing, arranging, and coordinating services.
• Maintain contact with client according to client’s needs and review plan periodically to ensure appropriateness thereof.
• Provide management of service delivery, contact referral services, and coordinate with other agencies to provide the client with services not met by OCOA programs.
• Compile and maintain progress notes related to service provision and monitoring.
• Follow all policies and procedures of Osceola Council on Aging, Inc.

OTHER RELATED FUNCTIONS:

Hours of Work: Full-time 40 hours/weekly - office open 8:00 am to 5:00 pm, flex time with supervisor’s approval. May require some evening or weekend hours for special projects. Additionally, the employee must be able to work off-site at any of the locations in the planning and service area.

Requirements

REQUIREMENTS:

Education/Training: Bachelor’s Degree in Social Work, Psychology, Counseling, or related field. Other related education or education may be substituted upon approval of the Area Agency on Aging. Requires the ability to follow verbal and written instructions.

Licensure/Certification: N/A

Background: Must Pass Level 2 background/security screen.

Experience: One year of social service experience. Must know computer and word processing applications. Must possess a valid Florida driver’s license and reliable vehicle.

Interpersonal Skills: Must have excellent interpersonal, communication, and organizational skills and the ability to work with a wide variety of groups and individuals.

Essential Technical/Motor Skills Sufficient skills to be able to read and write effectively in English.

Other: Must be fluent in spoken Spanish as well as both verbal and written English. Assumes responsibility for professional growth and development.