Systems Functions {75%):
1. Maintain specified District Systems: printers, inventory database management, desktop imaging, and mobile device management (iOS and Mac).
2. Take ownership of the systems assigned.
3. Maintain incident management plan to restore normal service operation as quickly as possible and minimize adverse effects on business operations.
4. Lead problem management process to resolve root cause of incident and thus minimize impact and prevent recurrence of incidents.
5. Engagement with various stakeholders to maintain current systems, discuss issues and explore new technologies
6. Engagement with Service Operations team to communicate issues and trends
Project Functions {20%):
1. Provides functional project support to areas in transition, collects and analyzes data, and prepares project materials
2. Participates in planning implementation tasks, coordinates efforts between departments, and follows up on projects and major issues.
3. Performs needs and outcomes assessments as needed
4. Assists in administering technical projects, undertakings, and initiatives; work with technical leads, sponsors, stakeholders, and administrative staff to make planning assumptions; assisting with identifying project scope, goals and deliverables, resources and timelines.
5. Provide support and following-up on outstanding matters.
6. Assist with creating communication plans that detail how and when information will be shared with stakeholders, team members, etc.
OTHER RESPONSIBILITIES:
General Functions (5%):
1. Stay current in knowledge of state-of-the-art technologies, equipment, and communication system installation and troubleshooting.
2. Other duties as assigned.