What are the responsibilities and job description for the Team Lead position at OSL?
Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Team Lead (TL) role with OSL would be a perfect fit for you.
In this role, you will represent the T-Mobile, Verizon and AT&T brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.
Your Talents:
- Responsible for full operation of retail store including opening, closing, staffing, service levels, sales, cash and inventory.
- Make staffing adjustments as needed to meet the needs of the business.
- Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.
- Meet and exceed organizational and individual performance goals.
- Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
- Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
- Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
- Ensure that visual merchandising is appealing to customers while adhering to Walmart standards.
- Ability to motivate, coach, develop, lead and train a winning sales team. Act as subject matter expert to customers to answer questions and provide recommendations.
- Ensure that sales associates are up to speed on training for new products and offerings.
- Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Cross-sell products
- May require additional tasks, duties or projects as assigned.
- Greet and direct customers
- Conduct price and feature comparisons to facilitate purchasing
- Proven work experience as a Retail Store Manager, Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Track record of achieving sales quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school degree
- BSc in Marketing or related field is a plus
Job Type: Full-time
Pay: $17.00 - $25.00 per hour
Benefits:
- Employee discount
- Health insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Commission pay
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Management: 1 year (Required)
- Cellular sales: 1 year (Preferred)
Work Location: One location