Lead Scheduler

OSU Physicians, Inc.

What is OSU Physicians all about?

We believe that being engaged and sharing in a larger purpose at work is instrumental to the employee experience. “Tradition, determination, teamwork, purpose, compassion, community, pride, integrity”….these are just a few words that our employees use to describe what it feels like to embody the “Buckeye Spirit” and work for our organization.

We strive to create environments where our colleagues and all those we serve feel empowered to share their full, authentic selves.

Our over 60 physician practices embody the spirit of teamwork with passionate care for our patients and each other. Our teams are diverse in employees, thoughts, and ideas bringing the full spectrum of a collaborative culture to the big picture – TEAMWORK!

OSU Physicians focuses on entire patient experience, from the minute they call in for an appointment, to being welcomed in the office, and then receiving quality, compassionate, thorough care from our physicians and the entire OSU Physicians healthcare team.

Sound like something you are seeking in your next career adventure? We invite you to keep reading.

What will you be doing?

Purpose: Performs primary responsibilities in accordance with guidelines, policies, and procedures and applicable laws. Duties include delegate work assignments to specified unit or work group, takes lead for unit to respond to questions or external and internal complaints, point of contact to answer process or unit procedure questions, back up for manager or supervisor as needed, may require specialized training in related area.

Duties and Responsibilities:

Under the direction of the Supervisor, leads the day to day activities and assignments of assigned scheduling staff and/or other related staff members.
Advises and assists staff on problem solving patient/customer issues.
Assists Supervisor with scheduling employee time off and daily work assignments
Addresses physician complaints or issues associated with operations of the scheduling issues.
Provides statistical reporting of daily call volume, pre reg, scheduling errors, workqueue
Works with manager to develop flow processes leading to decreased errors and increased efficiencies
Provides technical and discretionary advice to physicians and staff.
Trains and cross trains new staff in all aspects regarding the Scheduling departments.
Provides in-service training staff on issues related to scheduling patient appointments and physician’s schedule changes.
Recommends progressive disciplinary measures including termination or probationary removals to appropriate supervisor.
Actively participates as a Super User
Travel may be required.
Other duties as assigned.

What are we looking for in our next new hire?

High School diploma or Associates degree in a related area with three to five years of related experience in office management, patient services and scheduling, or supervisory experience in a call center environment. Experience with computerized systems, such as scheduling, billing, registration, etc. Analytical ability to gather and interpret data and develop, recommend, and implement solutions. Excellent customer service skills coupled with enthusiasm and compassion along with the ability to multitask working in a fast paced environment. Excellent verbal and written communication skills. High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the clinics. Ability to maintain annual training required for EPIC certification

What do we offer?

Benefits! It's all about choices. We know that having options and robust benefit plans are important to you. That's why here at OSU Physicians, we offer our employees a flexible, competitive benefit package. Full-time benefits start for individuals working a minimum of 30 hours per week, as well as some benefits available to employees working as little as 20 hours a week. Some of our excellent benefits options and perks include:

Diverse and Affordable Healthcare Choices: Coverage begins on your First Day of Employment; includes Medical, Dental, Vision and Prescription Drug Programs.

• Outpatient clinic settings with day shift hours, Monday through Friday.
• Generous Paid Time-Off: Allowing a true work-life balance starting at 18 days per year and 11 paid holidays.
• Competitive compensation and career ladder opportunities
• Retirement Plan: Company contribution of 7.5% to your retirement plan in which you are fully vested from your first day of employment.
• Flexible Spending Accounts (Healthcare and Dependent Care).
• Paid Parental Leave Program
• Tuition Reimbursement Program