IT Support Specialist (On-SIte)

OTECH Corporation is looking for an IT Support Specialist to join our amazing team!

JOB SUMMARY

In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The IT Support Specialist will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us current. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

ESSENTIAL FUNCTIONS

· Must be able to support various departments and roles within the company.

· Must be able to work under minimal supervision.

· Must be able to effectively manage and prioritize multiple projects.

· Comply with all site required policies and procedures.

JOB RESPONSIBILITIES

Job responsibilities and duties may include, but are not limited to, the following:

• Acts as onsite point of contact for IT issues.
• Research, document, and provide confident, accurate solutions to user problems on a timely basis, providing appropriate progress reporting and status updates.
• Prioritization of calls, tickets and managing workflow.
• Must be able to work under pressure to meet strict deadlines.
• Must be consistent in performance with minimal absence and unapproved leave.
• Maintain expert knowledge of new and existing hardware and equipment.
• Provide troubleshooting assistance with the use of the company’s hardware and software to all employees.
• Manage special equipment requests from users with management approval.
• Responsible for addressing and resolving all user hardware issues, including desktops, laptops, and printers.
• Accurately maintain hardware inventory and any associated warranties in the OTECH database.
• Work with Vendors to RMA or warranty equipment and perform repair and replacements of all user equipment as needed.
• Maintain expert knowledge on all applications and technology platforms used at OTECH.
• Provide support for all OTECH employees via phone and email.
• Diagnose and resolve technical hardware, software, and telephone issues. Research unresolved issues using all available resources.
• Troubleshoot technological issues and solve problems quickly to ensure our business operations run smoothly.
• Install all recent technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.
• Perform regular maintenance for our computer systems, computers, printers, network systems, and any other technical equipment.
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
• Run security checks on all of our systems to ensure we are protected from cybersecurity threats.

JOB SPECIFICATIONS

Bachelor’s degree is preferred with 2 years’ experience but will consider an associate degree with 5 years’ experience.

Skills and Abilities

• Capable of doing multiple tasks
• Possess stellar attention to detail.
• The ability to work unsupervised.
• Possess extremely high organizational skills.
• Above average troubleshooting and problem solving.
• Ability to communicate effectively with all departments and positions.
• Effectively manage time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to execute the following:

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties of this position are performed throughout the entire floor space of OTECH Corporation.

Duties are occasionally performed in manufacturing areas where compliance with applicable safety rules is required. While performing the duties of this job, the employee will be required to work near moving mechanical parts and exposed to fumes or airborne particles. The noise level is moderate.

Quality Statement

OTECH Corporation will continually improve its thermoplastic compounds and the processes that support them to satisfy the needs of its customers. We will deliver defect free and consistent product on time, every time.

Please send resume via Indeed along with salary expectations.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $40,000 - $60,000