Operations Manager

Otter Creek Awnings is a locally owned small business since 1976. We proudly serve our clients and offer the finest shading products and impeccable service. When you work with Otter Creek Awnings, you do so with the peace of mind that comes with knowing that our company has been around for decades and we take great pride in our work.

We have a fun, friendly work environment and are looking to hire an Operations Manager! This position will oversee and assist with the planning, directing, coordination and the quality of the activities concerned with the installation, construction and servicing of awnings. A complete job description can be found on our website at www.ottercreekawnings.com.

Essential Job Functions:

• Oversee and manage client communications.
• Assist with unpleasant situations with customers, vendors, others.
• Assist with showroom and telephone customer service.
• Manage and supervise Project Manager and Installation Coordinator and prepare staff work and installation schedules.
• Oversee the planning, scheduling and coordination of awning projects to ensure company is meeting strict deadlines.
• Work closely with Project Manager and Installation Coordinator and conduct weekly production meetings.
• Guide Installation Team, Project Manager and Installation Coordinator with best practices and awning installation quality measures. Assist with resolving day to day installation questions and issues.
• Oversee and assist Project Manager and Installation Coordinator with accurately estimating appropriate time for each job and number of Installers needed.
• Maintain OSHA and VOSHA training/mandates.
• Manage the maintenance of vehicle fleet and trailers.
• Oversee project production with Project Manager and manufacturing.
• Act as a resource for Sales and Design Team.
• Oversee seasonal awning pricing, contracts, scheduling and installation.
• Assist with complex awning technical measurements.
• Prepare and submit budget estimates to CFO.

Knowledge, Skills and Abilities:

• Awning Design and Installation knowledge is a plus!
• Knowledge of awning materials/components, methods, or general construction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
• Knowledge of design techniques, tools and principles involved in production of blueprints, CAD drawings.
• Use of logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education and Experience:

• 10 years of construction, management experience and quality control experience.
• Proficiency in working with CAD drawings and technical measuring.
• Computer experience that includes, navigating the internet, word processing, spreadsheet software, email and graphics.
• Cloud-based data access and sharing software — Dropbox; Google Drive; Microsoft SharePoint.

Benefits:

• Annual healthcare contribution of $4,500 that can be used at your discretion.
• 401(k) plan
• Generous paid time off policy
• Bonuses (based on Installation Goals)
• Employee paid dental plan
• Company Vehicle

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We follow all state and local Covid-19 requirements.

Experience:

• Construction management: 10 years (Required)

Work Location: Multiple Locations